Operations Specialist – Bilingual

Jobtailor; Grove City (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Tosoh Bioscience, Inc. seeks a bilingual Customer Support Specialist to serve clinics, hospitals, universities, and industrial facilities across the United States.

You will process inquiries and orders, enter data into MAS500, Sage, Salesforce, and EDI, and maintain accurate customer records while delivering quality service. Requires fluency in Spanish and English and at least one year in industrial customer support, with strong problem solving and communication skills.

Qualifications

• Fluent in Spanish and English.
• At least one year of experience in industrial customer support.
• Basic computer skills and experience with MS Office and email applications.
• Working knowledge of Tosoh Bioscience products.
• Ability to interact professionally with customers and coworkers.

Responsibilities

• Provide service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States.
• Receive and process customer inquiries and orders and maintain customer files using company systems.
• Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
• Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI.
• Resolve customer complaints, process special orders, and process customer returns.
• Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
• Follow up with customers and suppliers concerning order status or other inquiries.
• Generate Warehouse Pick Lists, and Other Reports.
• Check orders for accuracy.
• Process customer credit card payments.
• Back up other areas as needed.
• Maintain both electronic and paper customer records according to established procedures.
• Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Skills

Order Processing

Customer Inquiry Management

Data Entry

Certificate Of Analysis Processing

Material Safety Data Sheet Management

Job description

• Provide service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States.
• Utilize in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files.
• Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
• Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI.
• Resolve customer complaints, process special orders, and process customer returns.
• Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
• Follow up with customers and suppliers concerning order status or other inquiries.
• Generate Warehouse Pick Lists, and Other Reports.
• Check orders for accuracy.
• Process customer credit card payments.
• Back up other areas as needed.
• Maintain both electronic and paper customer records according to established procedures.
• Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Requirements

• Must be able to read, write, and fluently speak/interpret between Spanish and English.
• At least one year of experience working in industrial customer support.
• Commitment to quality, accuracy, and service.
• Basic computer skills and demonstrated experience with Microsoft Office software and email applications.
• Working knowledge of Tosoh Bioscience, Inc. products.
• Working knowledge of life science, medical, and pharmacy related products.
• Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience, Inc.
• Highly effective problem solving, communication, organizational, and time management skills.

Core Competencies

Demonstrates expertise in customer support within the life sciences sector, with a strong focus on accuracy, quality service, and effective communication. Proficient in managing customer inquiries, processing orders, and maintaining detailed records in compliance with established procedures.

Highest-signal resume keywords

• Bilingual In Spanish And English
• Customer Support Experience
• Knowledge Of Tosoh Bioscience Products
• Proficient In Microsoft Office
• Problem Solving Skills

ATS Optimization Keywords

Hard Skills

• Order Processing
• Customer Inquiry Management
• Data Entry
• Certificate Of Analysis Processing
• Material Safety Data Sheet Management

Soft Skills

• Communication Skills
• Organizational Skills
• Time Management Skills
• Professional Interaction

Industry Keywords

• Life Science Products
• Medical Products
• Pharmacy Products
• Customer Service
• Quality Assurance

Tools & Technologies

• MAS500
• Sage
• Salesforce
• EDI