Bilingual Operations Coordinator for Client Delivery

Harvard Business Publishing US; Boston (MA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Harvard Business Publishing US is seeking a project and operations coordinator to help deliver high-quality learning experiences to leaders with speed, scale, and efficiency.

You will own assigned deliverables, coordinate with internal and external stakeholders, and plan activities while managing priorities and timelines. The role emphasizes collaboration, documentation, and continuous improvement to enhance the client journey.

Competenze

• Fluent in English and Spanish; Portuguese a plus.
• Relevant professional experience in coordinator, operations, project support, or similar role.
• Ability to work collaboratively and independently.
• Strong execution and ownership; manages competing priorities.
• Client- and stakeholder-focused mindset.
• Sound judgment and problem‑solving skills.
• Agility and adaptability in a fast-paced environment.
• Collaborative approach across teams to solve problems.
• Clear and effective communication.
• Willingness to learn and contribute to team knowledge.
• Curiosity and continuous-improvement mindset.
• Commitment to helping the team succeed.

Mansioni

• Support the delivery of high-quality, scalable client solutions, taking ownership of assigned work and deliverables, collaborating with stakeholders.
• Partner with cross-functional project teams on client engagements and internal initiatives.
• Plan, coordinate, and deliver project activities while managing priorities, dependencies, and timelines and proactively identifying potential delivery risks.
• Use relevant tools, technologies, and processes to execute work efficiently and troubleshoot issues.
• Build knowledge of HBP's products, services, business areas, and processes to provide thoughtful support and recommendations to stakeholders.
• Adapt to evolving client needs and project priorities, escalating when additional expertise is needed.
• Maintain product and process documentation, tools, communications, enablement plans, and timelines.
• Identify and contribute ideas that improve workflows and the client experience.
• Build and share product, process, digital, and operational knowledge to support effective team delivery.

Conoscenze

English & Spanish

Project coordination

Operations support

Deliverable ownership

Cross-functional collaboration

Task prioritization

Client support

Problem solving

Adaptability

Clear communication

Process improvement

Team collaboration

Descrizione del lavoro

Harvard Business Publishing US is seeking a project and operations coordinator to help deliver high-quality learning experiences to leaders with speed, scale, and efficiency.

You will own assigned deliverables, coordinate with internal and external stakeholders, and plan activities while managing priorities and timelines. The role emphasizes collaboration, documentation, and continuous improvement to enhance the client journey.