Bilingual Operations Analyst – Claims & DDS Systems

Administrative and Office Support; Tallahassee (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Florida Department of Health—Division of Disability Determinations in Tallahassee seeks an Operations Analyst I to support processing of Social Security disability claims. The role includes receptionist duties, routing calls to examiners, document scanning, uploading, and maintaining case records using SSA and DDS software.

Strong communication skills and bilingual English/Spanish abilities are preferred to ensure effective coordination within the unit.

Qualifications

• Bilingual English/Spanish preferred.
• Knowledge of SSA Legacy system, MER generation, and DDS software.
• Ability to operate general office equipment (computer, scanner, copier, fax).
• Ability to work independently under tight deadlines and manage multiple priorities.
• Knowledge of scanning operations and electronic file setup.

Responsibilities

• Perform receptionist duties and route calls to examiners.
• Assist with document scanning, uploading, and filing of case records.
• Maintain accurate DDS/SSA case records and databases.
• Support clerical tasks and ensure timely processing of materials.

Skills

Bilingual English/Spanish

Excellent written communication

Multitasking under deadlines

Office coordination

Tools

SSA Legacy system

MER generation

DDS software

Job description

Florida Department of Health—Division of Disability Determinations in Tallahassee seeks an Operations Analyst I to support processing of Social Security disability claims. The role includes receptionist duties, routing calls to examiners, document scanning, uploading, and maintaining case records using SSA and DDS software.

Strong communication skills and bilingual English/Spanish abilities are preferred to ensure effective coordination within the unit.