Bilingual Operations Analyst I (Spanish/English)

Florida

Tallahassee (FL)

On-site

USD 23,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

State of Florida 401(a) plan

Group insurance

Workers’ Compensation

Reemployment Assistance

Job summary

The Florida Department of Health in Tallahassee is seeking an OPS Operations Analyst I to support the processing of Social Security disability claims. Strong oral and written communication are required, and bilingual English/Spanish skills are preferred.

The role includes reception duties, routing calls, maintaining records, uploading documents, and using SSA and DDS software. Candidates must be able to work under deadlines, coordinate tasks, and build effective working relationships with

Qualifications

Knowledge of effective communication principles and techniques.
Ability to understand written and verbal English and Spanish.
Ability to translate information to and from English and Spanish.
Ability to identify errors and notify staff.
Proficiency with general office automation equipment and SSA/DDS software.

Responsibilities

Support processing of Social Security disability claims with courteous interaction.
Handle receptionist duties including greeting and sign-in logs.
Route calls to the appropriate examiner or staff using SSA/DDS software.
Upload documents and manage records with attention to accuracy.
Maintain organized case files and meet deadlines under pressure.