Bilingual Onsite Technical Support & Sales Representative

Asurion; Orlando (FL); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with matching

Employee discount program

Job summary

Asurion is seeking a Technical Support & Sales Representative in Orlando, Florida. This role is on-site and requires full-time commitment. The successful candidate will evaluate and troubleshoot customer concerns while achieving sales and customer experience goals.

Qualifications include a high school diploma, strong software troubleshooting knowledge, and excellent communication skills. The position offers a starting pay of $20.00 per hour and benefits such as medical, dental, and vision coverage after 30 days, along with a 401(k) plan.

Qualifications

• Ability to achieve sales and customer experience goals.
• Flexibility to adapt to customer and team needs.
• Excellent communication skills.

Responsibilities

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions.
• Sell Asurion smart home products on every call.

Skills

Software troubleshooting techniques

Sales goals achievement

Attention to detail

Phone etiquette

Computer literacy

Education

High school diploma or equivalent

Job description

Job Overview

A Technical Support & Sales Representative. Location: on site (not remote).

Schedule: 5 days per week, full time; Pay: $20.00 per hour base, $1.00 per hour bilingual bonus. Pay Per Experience (PPX) model after 4‑6 weeks of training; top experts can earn up to $32+ per hour.

Responsibilities

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions with efficient, clear, courteous, and accurate communication.
• Use call center technology to input, track, and report customer issues.
• Meet sales and customer experience goals; grow from feedback and coaching.
• Sell Asurion smart home and other products on every call.
• Escalate calls appropriately.
• Spend 4‑8 hours daily at a computer in a call center environment with headset usage 90% of the time.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals.
• Competence to retain knowledge and solve customer concerns through product memory.
• Excellent attention to detail with multitasking speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to customer, business, and team needs.
• Reliable attendance and performance track record.
• Computer literacy; type 25‑35 words per minute and learn call center software.
• A passing hiring assessment (soft skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems or willingness to learn (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications).

Benefits

• 3‑4 weeks of paid training (in‑class and floor).
• Guaranteed base pay, paid biweekly; earnings can be accessed early.
• Medical, dental, and vision coverage after 30 days; 401(k) with 100% match up to 3% and 50% on the next 2% after 1 year.
• Additional health benefits; employee discount program on products and services.

EEO Statement

Asurion is an equal‑opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.