Bilingual Onsite Technical Specialist & Sales Representative

Asurion; Orlando (FL); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

3–4 weeks paid training

Medical, dental, and vision coverage

401(k) with company match

Health-related benefits and employee-购

Employee discount program

Early access to earned pay

Job summary

Asurion in Orlando is seeking a Bilingual Technical Specialist and Sales Representative to join our on-site team. This full-time role requires English and Spanish bilingual skills, strong technical troubleshooting across Windows, Android, iOS, and other platforms, and a proven ability to meet sales targets while delivering exceptional customer service.

You will log and track interactions using call-center software, assist customers with device issues, upsell Asurion smart-home and related

Qualifications

• Bilingual Spanish/English required.
• Strong technical troubleshooting across software and hardware.
• Proven ability to meet sales targets and customer-service objectives.
• Excellent phone etiquette, communication, and multitasking abilities.
• Typing 25–35 words per minute and proficiency with call-center software.

Responsibilities

• Evaluate and troubleshoot customer issues, identifying technical problems and delivering clear, courteous solutions.
• Utilize call-center technology to log, track, and report customer interactions.
• Meet or exceed sales and customer-experience goals, receiving coaching and feedback.
• Sell Asurion smart-home and related products on each interaction.
• Work 4–8 hours daily at a computer in a call-center environment, using headset 90% of the time.
• Escalate calls appropriately when needed.

Skills

Bilingual Spanish/English

Technical troubleshooting

Sales targets

Phone etiquette

Typing 25–35 wpm

Call-center software

Education

High-school diploma or equivalent

Tools

Windows

Android

iOS

BlackBerry OS

Call-center software

Job description

Bilingual Technical Specialist and Sales Representative

Full‑time position located on‑site. Bilingual experience in English and Spanish required.

Compensation:

• Base pay: $23 per hour (guaranteed)
• Bilingual bonus: $1 per hour
• Incentive: up to $40 per Home Device Product (HDP) sale, plus $15 for Mobile Protect, $5 for Add a Line, and $2 for accessory sales
• Additional pay based on customer satisfaction surveys (five‑star)

Responsibilities:

• Evaluate and troubleshoot customer issues, identifying technical problems and delivering clear, courteous solutions.
• Utilize call‑center technology to log, track, and report customer interactions.
• Meet or exceed sales and customer‑experience goals, receiving coaching and feedback.
• Sell Asurion smart‑home and related products on each interaction.
• Work 4–8 hours daily at a computer in a call‑center environment, using headset 90% of the time.
• Escalate calls appropriately when needed.

Qualifications:

• High‑school diploma or equivalent.
• Strong technical troubleshooting skills across software and multiple hardware platforms (Windows, Android, BlackBerry OS, iOS).
• Demonstrated ability to meet sales targets and customer‑service objectives.
• Excellent phone etiquette, communication, and multitasking abilities.
• Computer literacy, typing 25–35 words per minute, and proficiency with call‑center software.
• Positive attendance and performance record.
• Passing of hiring assessment (soft‑skill scenario and product knowledge).
• Bilingual Spanish/English proficiency; additional financial incentives are provided.

Benefits:

• 3–4 weeks paid training and on‑site skill development.
• Medical, dental, and vision coverage after 30 days.
• 401(k) with 100% match up to 3% and 50% on the next 2% after one year.
• Health‑related benefits such as heart health, diabetes management, and advocacy support.
• Employee discount program for everyday products and services.
• Early access to earned pay.

Not a remote position; work on‑site at our location.

Asurion is an equal‑opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender identity, sexual orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.