Orlando Onsite Technical Support & Sales Representative

Asurion; Orlando (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with match

Employee discount programs

Job summary

Asurion is seeking a full-time Technical Support & Sales Representative in Orlando, FL. Candidates will troubleshoot customer issues while achieving sales goals and using call center technology. This is an on-site role requiring strong communication skills and a commitment to customer satisfaction.

Benefits include guaranteed biweekly pay, medical coverage after 30 days, and a 401(k) match. Applicants must have a high school diploma and the ability to work in a fast-paced environment.

Qualifications

• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals.
• Flexible to adapt to customer and business needs.

Responsibilities

• Evaluate and troubleshoot customer concerns to identify technical issues.
• Meet sales and customer experience goals and grow from feedback.
• Use call center technology to record and report customer issues.

Skills

Software troubleshooting techniques

Excellent communication skills

Attention to detail

Sales experience

Computer literacy

Flexibility and adaptability

Education

High school diploma or equivalent

Tools

Call center software

Windows OS

Android

Apple iOS

Job description

Job Overview

Location: 4000 Millenia Blvd, Orlando, FL 32839.
Position: Technical Support & Sales Representative.
Pay: $20.00 per hour base pay (guaranteed).
Schedule: 5 days per week (average). Full-time. Eligible for Pay Per Experience (PPX) incentive model after 4-6 weeks of training.

Responsibilities

• Evaluate and troubleshoot customer concerns to identify technical issues.
• Deploy solutions with efficient, clear, courteous, and accurate communication.
• Use call center technology to record, track, and report customer issues.
• Meet sales and customer experience goals and grow from feedback and coaching.
• Sell Asurion smart home and other products on each call, meeting sales activity goals.
• Spending 4-8 hours daily working at a computer in a call center environment, using a headset 90% of the time.
• Escalate calls appropriately when necessary.
• Demonstrate integrity in serving, solving, and selling while listening to customer needs and acting in compliance with company values.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals in a sales role.
• Competence to retain knowledge and solve customer concerns through memorization of product offerings.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to the needs of the customer, the business, and the team.
• Commitment demonstrated through a reliable track record of attendance and performance.
• Computer literacy and ability to type 25-35 words per minute and learn call center software.
• Passing hiring assessment (soft skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn, including Windows, Android, BlackBerry OS, Apple iOS, and wireless technology.
• Not a remote position; required to work on-site at the Orlando location.

Benefits

Base pay guaranteed and paid biweekly. Earned pay can be accessed early. 3-4 weeks of paid training. Medical, dental, and vision benefits after 30 days of employment. 401(k) with 100% match up to 3% and 50% on the next 2% after 1 year. Additional health benefits including heart health and diabetes management support. Employee discount program on home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.