Bilingual Onboarding Concierge

Avis Budget Group; Tulsa (OK); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Benefits

401(k) Matching

Training & Development

Employee Discounts

Employee Assistance Program

Community involvement

Job summary

Avis Budget Group is hiring a Bilingual Preboarding Specialist in the United States. You will guide new hires through onboarding, explain steps, and help them access key HR systems. This role emphasizes customer service, accuracy, and independent work, with full training and comprehensive benefits.

The position focuses on welcoming new hires, ensuring compliance, and delivering high-quality service across HR shared services. Fluency in English and Spanish is a plus.

Qualifications

• High school diploma required; additional education is a plus.
• At least 1 year of customer service experience, preferably in HR or support.
• Workday experience is preferred but not required.
• Excellent oral and written communication skills to effectively assist and support new hires.
• Strong problem-solving and customer service skills.
• Exceptional organizational skills for tracking, documenting, and managing multiple cases.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to team success.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday, ensuring compliance with all requirements.
• Assist new hires with accessing Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Skills

Customer service

Communication

Problem-solving

Organizational skills

Attention to detail

Independent work

Education

High school diploma

Tools

Workday

Workjam

UKG

Microsoft Office

Job description

Avis Budget Group is hiring a Bilingual Preboarding Specialist in the United States. You will guide new hires through onboarding, explain steps, and help them access key HR systems. This role emphasizes customer service, accuracy, and independent work, with full training and comprehensive benefits.

The position focuses on welcoming new hires, ensuring compliance, and delivering high-quality service across HR shared services. Fluency in English and Spanish is a plus.