Bilingual Office Support Specialist (English/Spanish)

Commonwealth of VA Careers; Virginia; On-site; USD 40,000 - 41,000; Full time

Job summary

Stafford County Department of Social Services seeks an Office Associate II to perform a wide range of clerical and administrative tasks in a fast-paced environment. The role requires bilingual English and Spanish communication, both written and spoken, and entails handling calls, greeting visitors, and maintaining office records in accordance with agency procedures.

You will work with various programs, process forms, enter data, and support specialists with routine and complex tasks.

Qualifications

• Demonstrated ability to read, write, and speak Spanish fluently using proper grammar.
• Customer service experience with the public in person and over the phone.
• Skill in operating a personal computer to enter and research data and associated business and agency software.
• High school diploma supplemented with related clerical or administrative experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Answers phones, provides information, and refers caller to appropriate staff or community resource.
• Greets visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource.
• Posts a variety of routine information and data to keep agency records.
• Sets-up, organizes files, purges records, and maintains filing systems.
• Types correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings.

Skills

Bilingual English

Bilingual Spanish

Education

High school diploma

Tools

VaCMS

Excel spreadsheets

Job description

Stafford County Department of Social Services seeks an Office Associate II to perform a wide range of clerical and administrative tasks in a fast-paced environment. The role requires bilingual English and Spanish communication, both written and spoken, and entails handling calls, greeting visitors, and maintaining office records in accordance with agency procedures.

You will work with various programs, process forms, enter data, and support specialists with routine and complex tasks.