Clinic Operations & Front Desk Manager

NYPCC; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

New York Psychotherapy and Counseling Center (NYPCC) seeks an experienced Office Manager to supervise Front Desk Receptionists, Maintenance Team, and Security Personnel. You will oversee daily facility operations, lead staff, and ensure smooth coordination with clinical and administrative teams.

The role requires strong leadership, excellent communication, Spanish proficiency, and a focus on compliance with health and safety standards in a busy behavioral health environment.

Qualifications

• High School Diploma or equivalent.
• 5+ years of Office Management experience.
• Preference for behavioral health or high-volume healthcare background.
• Ability to communicate effectively in Spanish (written and spoken).
• Strong leadership with mentoring and escalation management.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Oversee Front Desk Receptionists, Maintenance Team, and Security Personnel.
• Manage the reception area to ensure professional communications and image.
• Train and guide Front Desk staff in duties and responsibilities.
• Supervise staff and coordinate with clinical and administrative teams.
• Ensure compliance with applicable NYS DOH, OMH, Joint Commission, HIPAA, OSHA.
• Monitor operational metrics and coordinate with facilities/vendors as needed.

Skills

Spanish communication

Office management

Leadership

Communication skills

Microsoft Office

Team mentoring

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

New York Psychotherapy and Counseling Center (NYPCC) seeks an experienced Office Manager to supervise Front Desk Receptionists, Maintenance Team, and Security Personnel. You will oversee daily facility operations, lead staff, and ensure smooth coordination with clinical and administrative teams.

The role requires strong leadership, excellent communication, Spanish proficiency, and a focus on compliance with health and safety standards in a busy behavioral health environment.