Bilingual Office Clerk

Kimbrell's Furniture; High Point (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Kimbrell's Furniture in High Point, NC is hiring an Office Clerk to act as the liaison with customers and handle payment collection. The role requires professionalism, excellent communication, detail orientation, and the ability to manage records accurately.

Responsibilities include interacting with customers to collect payments, following collection procedures, and maintaining updated customer files. Bilingual Spanish abilities are required to serve a diverse customer base.

Qualifications

• Proven experience in a similar role.
• Ability to work in a team and handle stressful situations.
• Knowledge of billing procedures and collection techniques.
• Patience and excellent written and oral communication.
• Weekend and holiday availability.
• Bilingual Spanish required.

Responsibilities

• Interact with customers to collect payments professionally.
• Handle cash transactions accurately and maintain records.
• Follow established collection procedures.
• Monitor accounts for outstanding debts.
• Verify customers’ personal and credit information.
• Maintain records of all collections activity.

Skills

Customer service

Communication skills

Problem-solving

Detail-oriented

Team player

Cash handling

Bilingual (Spanish)

Tools

MS Office

Databases

Job description

Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Ability to gather and verify customers’ personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.

Requirements:

• Proven experience or similar role.
• Cooperation and the ability to work in a team setting is a vital skill required for this position.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Office experience
• Problem-solving skills.
• Weekend and Holiday availability.
• Must be Bilingual ( Spanish)

*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*

High Point, North Carolina, United States