Sales Associate - Bilingual

Kimbrell's Furniture; Jacksonville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Kimbrell’s Furniture in Jacksonville, NC is seeking a motivated Sales Associate to be the public face of the store, assisting customers with product questions and ensuring a professional, friendly service standard.

You will update product knowledge, cross-sell, promote promotions, handle inquiries, and build relationships for repeat business. Weekend and extended hours may be required.

Qualifications

• Excellent selling, communication, and negotiation skills are required.
• Friendly, enthusiastic, and energetic demeanor with a focus on outstanding service.
• Fluent in English/Spanish.

Responsibilities

• Meet and communicate with customers in a courteous and professional manner, presenting facts related to our home furnishings and products.
• Promptly resolve customer complaints and ensure maximum client satisfaction.
• Achieve established goals and go the extra mile to drive sales.
• Direct customers to merchandise within the store.
• Maintain superior product knowledge.
• Keep the sales floor orderly and present promotions to customers.
• Cross-sell products to increase purchase amounts.
• Build productive trusting relationships with customers for future sales.

Skills

Selling skills

Communication

Negotiation

Bilingual English/Spanish

Job description

Job Description:

We are looking for motivated, enthusiastic, and hard-working individuals to join our store operations team. Are you an Amazing Customer Service Leader, who wants to grow with one of the oldest family-owned furniture retailers? Then we want to hear from you!

Position Overview:

As the public face of Kimbrell’s Furniture, the Sales Associate is responsible for assisting with any and all customer questions about the products and services Kimbrell’s offers. Sales Associates are expected to be continuously updating their knowledge of the company's products, services, and policies. Maintain a professional attitude with sincerity and enthusiasm reflecting Kimbrell’s commitment to our customers.

Responsibilities:

• Meet and communicate with customers in a courteous and professional manner, presenting facts related to our home furnishings and products.
• Promptly resolve customer complaints and ensure maximum client satisfaction.
• Achieving established goals. “Go the extra mile” to drive sales"
• Directing customers to merchandise within the store.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.
• Build productive trusting relationships with customers to ensure future sales.

Requirements:

• Excellent selling, communication, and negotiation skills
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Identify furniture by number, color, or description from invoices and complete sales contracts legibly including written directions to the customer’s residence, if necessary.
• Read and follow assembly instructions of home furnishings, assembling merchandise for display and delivery.
  Must be able to work weekends and/or extended hours as directed by the Manager.
  Comply with all Kimbrell’s Furniture’s rules and policies.
  Acting in the best interest of Kimbrell’s at all times and fully co-operating in any company investigation.
• Fluent in English/Spanish

*The above listed are a few of the duties and responsibilities associated with the Sales Associates’ role and are not intended to be a comprehensive list of all duties*