Bilingual Collections Representative

Coast Acceptance Corp.; Telephone (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Coast Acceptance Corp. is seeking a customer-focused collector to manage an assigned portfolio and handle incoming telephone calls.

The role emphasizes building positive relationships with customers, greeting visitors professionally, and performing a range of clerical duties.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma and some Jr College required.
• Strong communication and customer service skills essential.

Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information after collection calls.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide paperwork for retrieval.

Skills

Bilingual English/Spanish

Keyboard Skills Written

Communication Skills

Professionalism

Filing

Computer Literacy

Telephone Etiquette

Organization

Oral Communication Skills

Math aptitude

Time Management

Proofreading Skills

Customer Service

Education

High School Diploma

Some Jr College Education

Tools

Word

Excel

Outlook

Job description

Job Description

Responsible for an assigned portfolio. Must handle incoming telephone calls and establish a positive relationship with customers. Also greet visitors in a professional manner while making collection calls and performing a wide variety of clerical duties.

Job Responsibilities

• Bring loans up to date.
• Collect all outstanding debt.
• Answer calls and perform customer service follow up.
• Take payments and answer questions.
• Input insurance information only after collection calls have been made.
• Make collection calls for delinquent accounts.
• Follow up with impounded vehicles and provide corresponding paperwork to retrieve impounded vehicles.

Job Education

Degree: High School Diploma and some Jr College Education.

Job Skills

• Bilingual English/Spanish a MUST! Diplomacy
• Keyboard Skills Written
• Communication Skills
• Professionalism
• Filing
• Computer Literacy (Word, Excel & Outlook)
• Telephone Etiquette
• Organization
• Oral Communication Skills
• Math aptitude
• Time Management
• Proofreading Skills
• Customer Service