Bilingual Office & Care Coordination Specialist

Griswold; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Weekday schedule

Training & development

Collaborative environment

Growth opportunities

Job summary

Griswold is a nationally recognized non-medical home care provider serving Southwest Florida. We seek a Bilingual Office Coordinator to support clients, families, caregivers, and the office team, handling intake, scheduling, records, and admin tasks with empathy in English and Spanish.

You will be the first point of contact, delivering exceptional service and coordinating care to ensure a seamless experience for clients and their families.

Qualifications

• Fluent in English and Spanish required.
• Experience in healthcare or home care office preferred.
• Friendly, compassionate, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
• Answer incoming calls and provide exceptional customer service in both English and Spanish.
• Assist with new client inquiries, intake coordination, and service requests.
• Build and maintain positive relationships with clients and their families.
• Support caregiver scheduling and coordination to help ensure continuity of care.
• Respond to client questions, concerns, and changing care needs with empathy and professionalism.
• Maintain accurate client records, documentation, and service information.
• Communicate effectively with caregivers and office team members regarding client needs.
• Assist with daily office operations and administrative responsibilities.
• Collaborate with the team to deliver an exceptional client experience.

Skills

Bilingual English-Spanish

Healthcare office experience

Strong communication

Organizational skills

Customer service

Office software

Tools

Microsoft Office

Job description

Griswold is a nationally recognized non-medical home care provider serving Southwest Florida. We seek a Bilingual Office Coordinator to support clients, families, caregivers, and the office team, handling intake, scheduling, records, and admin tasks with empathy in English and Spanish.

You will be the first point of contact, delivering exceptional service and coordinating care to ensure a seamless experience for clients and their families.