Bilingual Office Coordinator – Home Care

Griswold; Florida; Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Bonuses

Weekday schedule

Training & development

Collaborative environment

Growth opportunities

Résumé du poste

Griswold is a nationally recognized non-medical home care provider serving Southwest Florida. We seek a Bilingual Office Coordinator to support clients, families, caregivers, and the office team, handling intake, scheduling, records, and admin tasks with empathy in English and Spanish.

You will be the first point of contact, delivering exceptional service and coordinating care to ensure a seamless experience for clients and their families.

Qualifications

• Fluent in English and Spanish required.
• Experience in healthcare or home care office preferred.
• Friendly, compassionate, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsabilités

• Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
• Answer incoming calls and provide exceptional customer service in both English and Spanish.
• Assist with new client inquiries, intake coordination, and service requests.
• Build and maintain positive relationships with clients and their families.
• Support caregiver scheduling and coordination to help ensure continuity of care.
• Respond to client questions, concerns, and changing care needs with empathy and professionalism.
• Maintain accurate client records, documentation, and service information.
• Communicate effectively with caregivers and office team members regarding client needs.
• Assist with daily office operations and administrative responsibilities.
• Collaborate with the team to deliver an exceptional client experience.

Connaissances

Bilingual English-Spanish

Healthcare office experience

Strong communication

Organizational skills

Customer service

Office software

Outils

Microsoft Office

Description du poste

About The Position

As our Bilingual Office Coordinator, you'll play an essential role in supporting our clients, families, caregivers, and office team. This is a client-centered position that combines customer service, care coordination, relationship management, and daily office operations. You'll be an important point of contact for clients and families, helping ensure their needs are addressed promptly, professionally, and compassionately.

What You'll Do

• Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
• Answer incoming calls and provide exceptional customer service in both English and Spanish.
• Assist with new client inquiries, intake coordination, and service requests.
• Build and maintain positive relationships with clients and their families.
• Support caregiver scheduling and coordination to help ensure continuity of care.
• Respond to client questions, concerns, and changing care needs with empathy and professionalism.
• Maintain accurate client records, documentation, and service information.
• Communicate effectively with caregivers and office team members regarding client needs.
• Assist with daily office operations and administrative responsibilities.
• Collaborate with the team to deliver an exceptional client experience.

What We're Looking For

• Fluent in English and Spanish - required.
• Previous experience working in a healthcare or home care office preferred.
• Friendly, compassionate, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• High emotional intelligence and strong interpersonal skills.
• A proactive, solution-oriented approach to challenges.
• Excellent telephone etiquette and customer service skills.
• Comfortable using computers, office software, and learning new systems.
• Dependable, adaptable, and committed to teamwork.

Why Join Griswold?

• Competitive annual compensation plus performance-based bonuses
• Monday-Friday work schedule
• Ongoing training and professional development
• Supportive, collaborative office environment
• Opportunities for professional growth
• Rewarding work that makes a meaningful difference in people's lives

About Griswold

Griswold is a nationally recognized leader in non-medical home care, dedicated to helping people live in the place they love. Through compassionate companionship, personal care, homemaking, and respite services, we help older adults and individuals who need assistance maintain their independence and quality of life. Our Southwest Florida team is committed to building meaningful relationships, supporting our caregivers, and providing exceptional service to the communities we serve.

Ready to Join Our Team? If you're bilingual, passionate about helping others, and excited to be part of a growing, client-focused home care organization, we want to hear from you!

Griswold is an Equal Opportunity Employer.

Employment is contingent upon successfully meeting applicable Florida background screening requirements. Learn more through the Florida AHCA Clearinghouse.