Bilingual Office Assistant

Roots Management Group; Mebane (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Friendly team environment

Job summary

Roots Management Group in Mebane, NC is seeking a full-time team member to assist with day-to-day operations of a mobile home community. You will support occupancy growth, on-site sales, and resident services in a fast-paced environment.

The ideal candidate has some experience in multi-family property management or office settings, is proficient with Microsoft Office, detail-oriented, and committed to delivering excellent tenant service.

Qualifications

• Experience in customer service or office environment is preferred.
• Strong attention to details and accuracy in record keeping.

Responsibilities

• Assist with growing and maintaining occupancy and on-site home sales.
• Manage resident documentation and maintain confidentiality.
• Maintain resident ledgers and update management system.
• Assist in collecting monthly rent and posting payments.
• Help enforce community rules and maintain safety.
• Ensure the property appears safe, neat, and welcoming.
• Provide daily resident service via phone, email, and walk-ins.
• Show homes and provide standard information on available units.
• Support daily inspections of homes/homesites.

Skills

Customer service

Detail-oriented

Communication

Teamwork

Tools

Microsoft Office

Job description

Roots Management Group is a growing property management company that operates manufactured housing communities and RV resorts throughout the US. We are currently seeking a full-time employee to assist with the day-to-day operations of a mobile home community.

At Roots you will be a part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. As one of the fastest growing manufactured housing community operators in the country, we value those who take initiative, encourage teamwork, and work hard. Despite our rapid growth, we prioritize maintaining an atmosphere of service in all we do. To continually support our employees, we emphasize respect, teamwork, and sincerity in every interaction. Our main focus is cultivating opportunities by understanding needs, creating connections, and empowering individuals. We seek to create opportunities for those who work hard and accomplish goals.

Responsibilities will include:

• Assist with growing and maintaining community occupancy and on-site home sales
• Helping manage all required resident documentation and confidentiality
• Maintaining resident ledgers and keeping the management system up to date
• Assisting in collecting monthly rent and/or fees, and posting payments
• Helping enforce community rules and maintain community safety
• Helping ensure the appearance of the property is safe, neat, and welcoming
• Daily resident service – including answering phones/emails and supporting walk ins
• Helping show homes to potential residents and provide standard information on all available units
• Helping conduct or schedule daily physical inspections of homes/homesites
• Other tasks as needed or assigned by management

The ideal candidate has some experience in multi-family property management or an office environment of sorts, is proficient in basic Microsoft applications, is detail-oriented and provides excellent customer service to tenants.

Additional Information / Benefits:

• High energy company, a friendly & supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment you must be able to pass a pre-employment background check/drug test.

We offer a rewarding and challenging experience with opportunities for career advancement within an environment that supports your professional development and recognizes your achievements. We thank all applicants for their interest.