Bilingual Assistant Community Manager

Riverstone Communities; Homestead (FL); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Holidays

Generous PTO

Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Training & growth

Open feedback culture

Inclusive workplace

Job summary

Riverstone Communities in Homestead, FL is seeking an Assistant Community Manager for our Boardwalk RV and Mobile Home Resort. You will interact with current and prospective residents, provide excellent customer service, and help maintain a welcoming, well-managed community.

This role offers a competitive pay rate of $18-$20 per hour, comprehensive benefits, a 401(k) plan with company match, generous PTO, holidays, maternity/paternity leave, and opportunities for growth within a values-driven

Qualifications

• Bilingual in Spanish.
• 1–2 years of administrative work in an office setting; property management experience preferred.
• 1–2 years of proven excellent customer service experience across in person, phone and written communications.
• Ability to legally operate a motor vehicle with a valid driver’s license.
• Active lifestyle with ability to walk, bend, stand and lift up to 50 pounds.
• Computer proficiency including internet, email and common software tools.

Responsibilities

• Interact with current and prospective residents, delivering excellent customer service.
• Assist in reaching a 100% occupancy rate by marketing the community and promoting available units.
• Help with 100% rent and fee collection, following up on late payments as needed.
• Ensure compliance with company home standards by daily property walks and reviews.
• Maintain the property office to required standards and complete general office tasks on time.
• Follow up promptly with prospects and applicants.
• Adhere to Fair Housing guidelines and related regulations.
• Assume leadership in the Property Manager’s absence.
• Perform other duties as qualified and trained.

Skills

Bilingual in Spanish

Customer service experience

Computer proficiency

Tools

Google Workspace

Microsoft Office

Job description

Are you ready to play a part in improving the community you work in? Do you have a talent for managing relationships? Do you thrive in environments where you can share ideas? If you said yes to these three questions, then our Assistant Property Manager position is for you. Come join our team and help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Assistant CommunityManager for our Boardwalk RV and Mobile Home Resort located at 100 NE 6th Ave. Lot 214 Homestead, FL 33030.

Why Join Us?

• Pay Rate: $18-$20 per hour
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 11 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren't just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
• Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.

*effective date of benefit dependent upon tenure of employment

The Assistant Community Manager position includes, but is not limited to:

• Interact with current and prospective residents who have questions or concerns, providing excellent customer service to anyone you encounter
• Assist with reaching a 100% occupancy rate on a consistent basis, marketing the community to ensure we are maximizing occupancy
• Help with 100% collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Participate in ensuring 100% compliance to company home standards, including walking the community daily to assess compliance
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Assumes leadership role of the property in the absence of the Property Manager
• Other duties as qualified and trained to do so

Assistant Community Manager Requirements:

• Bilingual in Spanish
• 1-2 years of experience of administrative work working in an office setting; specific property management experience preferred
• 1-2 years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc
• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver's license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.

At Riverstone Communities, we don't just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.

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