Bilingual Office Assistant

ProPivotal; Framingham (MA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven team as a Bilingual Office Assistant and make a meaningful impact in your community. This hybrid role offers the flexibility of remote training while connecting families with essential childcare and social service support. With a competitive pay of $22 per hour, you'll help determine eligibility for subsidies and provide vital information about local programs. Be part of a caring, purpose-driven environment that values your contributions and supports your professional growth. If you're passionate about making a difference and fluent in English and another language, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in a call center or health and human services.
• Fluent in English and one additional language (Spanish, Portuguese, or Creole).

Responsibilities

• Determine eligibility for childcare subsidies and manage waitlists.
• Provide accurate information about local child care programs.

Skills

Fluent in English

Conversational in Spanish

Conversational in Portuguese

Conversational in Creole

Call center experience

Experience in health and human services

Tools

iCarol database

Job description

Bilingual Office Assistant

Join a mission-driven team and make a difference in your community! We’re hiring a Bilingual Office Assistant who is fluent in English and conversational in Spanish, Portuguese, or Creole to help connect families with critical childcare and social service support. This is a hybrid opportunity with remote training and the chance to be part of a compassionate, people-first organization.

Why You’ll Love This Bilingual Office Assistant Job:

• Competitive pay at $22 per hour
• Remote training schedule: Monday – Friday, 10:00 AM – 3:00 PM
• Work from home with a flexible hybrid setup
• Help families access essential childcare subsidies and support
• Be part of a caring, purpose-driven environment

Requirements:

• Fluent in English and fluent in Spanish, Portuguese, or Creole
• At least 1 year of experience in a call center or health and human services

What You’ll Do:

• Help determine eligibility for childcare subsidies and add families to the statewide waitlist
• Provide accurate information about local child care programs and community resources
• Use multiple online platforms, including the iCarol database, to manage case information
• Identify family needs and offer helpful, relevant referrals to social service agencies
• Learn and apply policies from the Department of Early Education & Care (EEC)
• Work towards AIRS certification to grow professionally in this field

_{There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.}

_{ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.}