Medical Office Assistant Bilingual

Care New England; Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Medical Office Assistant to join their dedicated team. In this role, you will be pivotal in providing exceptional service to clients, managing appointments, and assisting with insurance verification. Your fluency in Spanish will be invaluable as you serve as a resource for the Hispanic/Latino community, ensuring access to essential healthcare services. This position offers the opportunity to work in a dynamic environment where your multitasking abilities and strong communication skills will shine. Join a forward-thinking organization committed to innovative healthcare solutions and community support.

Qualifications

• High school diploma with business background and 2 years of experience in third-party reimbursement.
• Ability to multitask and work efficiently in a busy environment.

Responsibilities

• Collect demographic data and verify insurance coverage.
• Respond to incoming calls and refer inquiries to appropriate staff.
• Interpret and translate language and cultural concerns.

Skills

Multitasking

Communication Skills

Customer Service

Typing Skills

Fluency in Spanish

Education

High School Diploma

Business Background

Tools

General Computer Proficiency

Job description

Job Summary:

The Providence Center helps adults, adolescents, and children affected by psychiatric illnesses, emotional problems, and addictions by providing treatment and supportive services within a community setting.

Position: Bilingual Medical Office Assistant

This role involves greeting visitors, scheduling appointments, responding to telephone callers, and taking messages.

Duties and Responsibilities:

1. Collect demographic data, verify insurance coverage, outstanding deductible amounts, and collect fees as appropriate.
2. Coordinate with Access/Intake staff to facilitate the pre-admission process.
3. Enter and confirm all demographic and insurance information accurately.
4. Determine and collect deductibles and copayments as needed.
5. Respond to incoming calls from outside agencies, insurance companies, staff, and clients.
6. Refer inquiries to the appropriate staff member, service, or community resource.
7. Assist in retrieving documents promptly to ensure clients are seen for their appointments.
8. Cover main reception during staff lunch breaks, sick leaves, and vacations.
9. Serve as a resource regarding the Hispanic/Latino community, providing education on community resources and cultural matters.
10. Interpret and translate language and cultural concerns for staff and community providers, as appropriate.
11. Perform other duties as assigned or required.

Requirements:

• High school diploma with a business background and two years of experience with third-party reimbursement, or an equivalent combination of education and experience.
• Ability to multitask and work efficiently in a busy environment.
• Excellent typing, spelling, and grammar skills.
• Strong communication and customer service skills.
• General computer proficiency.
• Fluent in Spanish.

Care New England Health System and its member institutions are committed to advancing medical research and providing innovative healthcare services. We are an equal opportunity employer and support a diverse workforce.