Medical Office Assistant Bilingual

The Providence Center; Providence (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Bilingual Medical Office Assistant to join their dynamic team. This role involves greeting visitors, scheduling appointments, and managing incoming calls in a fast-paced environment. The ideal candidate will have strong communication and customer service skills, along with a solid background in handling third-party reimbursements. This position offers a unique opportunity to contribute to a supportive community while ensuring clients receive the best care possible. If you're ready to make a difference in the lives of others, this could be the perfect fit for you.

Qualifications

• Two years’ experience with third-party reimbursement.
• Ability to multitask in a busy environment.

Responsibilities

• Greet visitors and schedule appointments.
• Collect demographic data and verify insurance coverage.
• Respond to incoming telephone calls and refer to appropriate staff.

Skills

Multitasking

Customer Service

Typing Skills

Communication Skills

Education

High School Diploma

Tools

General Computer Skills

Job description

Career Opportunities with The Providence Center

A great place to work.

Careers At The Providence Center

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The Providence Center helps adults, adolescents, and children affected by psychiatric illnesses, emotional problems, and addictions by providing treatment and supportive services within a community setting.

The Providence Center Medical Office Assistant Bilingual will greet visitors, schedule appointments, respond to telephone callers, and take messages.

Duties and Responsibilities:

1. Collect demographic data, verify insurance coverage, outstanding deductible amounts, and collect fees as appropriate.
2. Interact with Access/Intake staff to facilitate the pre-admission process.
3. Enter and confirm all demographic and insurance information.
4. Determine and collect deductibles and co-payments, as appropriate.
5. Respond to incoming telephone calls from outside agencies, insurance companies, staff, and consumers.
6. Refer to the appropriate staff member, service component, or community resource.
7. Assist in retrieving all documents promptly to ensure clients can be seen for their access appointments.
8. Cover for lunches at main reception and for staff sick and vacation time.

Requirements:

• High school diploma with a business background and two years’ experience with third-party reimbursement; or an equivalent combination of education and experience.
• Ability to multitask and work in an extremely busy environment.
• Excellent typing skills, spelling, and grammar.
• Strong communication and customer service skills.
• General computer experience.

The Care New England Health System (CNE) and its member institutions, including Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, are trusted organizations advancing medical research and services.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job-specific functions either unaided or with reasonable accommodation, as determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees are expected to conduct themselves in accordance with the organization's ethical standards, including hospital policies, mission, vision, and values.