Medical Office Assistant Bilingual

Care New England Health System; Providence (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Bilingual Medical Office Assistant to join their team in Providence. In this dynamic role, you will be the first point of contact for clients, ensuring a welcoming environment while managing appointments and insurance verifications. Your ability to multitask and communicate effectively in both English and Spanish will be essential in providing top-notch service to the diverse community. This position offers an opportunity to contribute to meaningful healthcare services while working in a supportive and busy environment. If you are passionate about helping others and possess excellent customer service skills, this role is perfect for you.

Qualifications

• High school diploma with business background and two years of experience.
• Must be able to multitask and work in a busy environment.

Responsibilities

• Greet visitors, schedule appointments, and respond to telephone calls.
• Collect demographic data and verify insurance coverage.
• Interpret/translate language and cultural concerns.

Skills

Multitasking

Typing Skills

Customer Service

Spanish Speaking

Communication Skills

Education

High School Diploma

Business Background

Tools

General Computer Experience

Job description

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.

The Medical Office Assistant Bilingual will greet visitors, schedule appointments, respond to telephone callers and take messages.

Duties and Responsibilities:

Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.

Interact with Access/Intake staff to facilitate the pre-admission process.

Enter and confirm all demographic and insurance information.

Determine and collect deductibles and copayments, as appropriate.

Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.

Refer to the appropriate staff member, service component or community resource.

Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.

Cover for lunches at main reception and for staff sick and vacation time.

Serve as a resource to staff regarding the Hispanic/Latino community.

Provide education and communicate on community resources and cultural matters.

Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.

Other duties as assigned or required.

Requirements:

High school diploma with a business background and two years’ experience with third party reimbursement; or equivalent combination of education and experience required.

Must be able to multitask and work in an extremely busy environment.

Must also possess great typing skills, spelling, and grammar.

Excellent communication and customer service skills required.

General computer experience also required.

Spanish speaking required.

Care New England Health System (CNE) and its member institutions;Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.