Medical Office Assistant Bilingual

Care New England; Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Medical Office Assistant to support a diverse community. In this vital role, you will greet visitors, manage appointments, and ensure smooth communication between clients and staff. Your expertise in multitasking and customer service will be essential in a busy healthcare environment. This position offers a chance to make a meaningful impact while working with a dedicated team committed to providing innovative health services. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• High school diploma with a business background and two years of experience.
• Ability to multitask and work efficiently in a busy environment.

Responsibilities

• Collect demographic data, verify insurance coverage, and collect fees.
• Respond to incoming calls and refer clients to appropriate staff.
• Assist in retrieving documents for client appointments.

Skills

Multitasking

Communication Skills

Customer Service

Typing Skills

Bilingual in Spanish

Education

High School Diploma

Tools

General Computer Proficiency

Job description

Job Summary:

The Providence Center helps adults, adolescents, and children affected by psychiatric illnesses, emotional problems, and addictions by providing treatment and supportive services within a community setting.

The Medical Office Assistant Bilingual at The Providence Center will greet visitors, schedule appointments, respond to telephone callers, and take messages.

Duties and Responsibilities:

1. Collect demographic data, verify insurance coverage, outstanding deductible amounts, and collect fees as appropriate.
2. Collaborate with Access/Intake staff to facilitate the pre-admission process.
3. Enter and confirm all demographic and insurance information.
4. Determine and collect deductibles and co-pays, as appropriate.
5. Respond to incoming calls from outside agencies, insurance companies, staff, and consumers.
6. Refer clients to the appropriate staff member, service component, or community resource.
7. Assist in retrieving all documents promptly to ensure clients are seen for their access appointments.
8. Cover main reception during staff lunch breaks, sick leave, and vacation time.

Requirements:

• High school diploma with a business background and two years of experience with third-party reimbursement, or an equivalent combination of education and experience.
• Ability to multitask and work efficiently in a busy environment.
• Excellent typing, spelling, and grammar skills.
• Strong communication and customer service skills.
• General computer proficiency.
• Bilingual in Spanish is required.

Care New England Health System and its member institutions, including Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, are committed to advancing medical research and providing innovative health services.

Americans with Disabilities Act Statement: Applicants and employees with disabilities must be able to perform essential job functions with or without reasonable accommodations, as determined by the organization.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees are expected to conduct themselves in accordance with the organization's ethical standards, policies, mission, vision, and values.