Bilingual Office Assistant

HRB; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

HRB in Alexandria, VA is seeking a professional and dependable bilingual Office Assistant to support daily office operations and provide excellent customer service to visitors and callers. The ideal candidate will have strong computer skills, excellent communication, and a welcoming demeanor.

This highly customer-facing role requires greeting visitors, answering phones, organizing files, and handling basic administrative tasks to keep the front office running smoothly.

Qualifications

• Bilingual proficiency required; ability to communicate effectively in English and a second language.
• Strong computer and keyboarding skills.
• Office, receptionist, administrative, or customer service experience preferred.
• Strong organizational and filing skills.
• Professional appearance and demeanor.
• Ability to greet and assist visitors in a professional and friendly manner.
• Excellent verbal and written communication skills.
• Reliable, punctual, and dependable.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning as part of a team.

Responsibilities

• Answer and direct incoming telephone calls in a professional and courteous manner.
• Greet visitors and provide a welcoming and professional first impression.
• Assist visitors and direct them to the appropriate staff or department.
• File, organize, and maintain paperwork and office records.
• Perform basic administrative and clerical duties.
• Use computers and standard office software to complete daily tasks.
• Enter and maintain information accurately in computer systems.
• Communicate professionally with staff, visitors, and the public.
• Maintain a clean, organized, and professional front-office environment.
• Perform other administrative duties as assigned.

Skills

Bilingual proficiency

Customer service

Communication skills

Organization

Professional demeanor

Reception experience

Tools

Microsoft Office

Job description

Job Type: Full-Time
Start Date: ASAP
Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m.

Position Overview

We are seeking a professional and dependable Bilingual Office Assistant to support daily office operations and provide excellent customer service to visitors and callers. The ideal candidate will have strong computer skills, excellent communication abilities, and a professional, welcoming demeanor.

This position is highly customer-facing, so the successful candidate should be comfortable answering phones, greeting visitors, assisting with general office needs, and maintaining organized files and paperwork.

Key Responsibilities

• Answer and direct incoming telephone calls in a professional and courteous manner
• Greet visitors and provide a welcoming and professional first impression
• Assist visitors and direct them to the appropriate staff or department
• File, organize, and maintain paperwork and office records
• Perform basic administrative and clerical duties
• Use computers and standard office software to complete daily tasks
• Enter and maintain information accurately in computer systems
• Communicate professionally with staff, visitors, and the public
• Maintain a clean, organized, and professional front-office environment
• Perform other administrative duties as assigned

Qualifications & Requirements

• Bilingual proficiency required; ability to communicate effectively in English and a second language
• Strong computer and keyboarding skills
• Previous office, receptionist, administrative, or customer service experience preferred
• Strong organizational and filing skills
• Ability to greet and assist visitors in a professional and friendly manner
• Excellent verbal and written communication skills
• Reliable, punctual, and dependable
• Professional appearance and demeanor
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently while also functioning effectively as part of a team

Ideal Candidate

The ideal candidate is friendly, organized, professional, and customer-service oriented. They should be comfortable serving as the first point of contact for an office and understand the importance of creating a positive experience for every visitor and caller.