Bilingual Occupancy Specialist I – Recertifications & Housing

WinnCompanies; El Paso, Northern (TX, KY); Hybrid; USD 18,000 - 19,000; Full time

Job summary

WinnCompanies in El Paso, TX is seeking an Occupancy Specialist I to support the Property Manager with tenant recertifications. You will process initial, interim, and annual reviews, conduct interviews, and ensure compliance with HUD/tax credit requirements. The role requires bilingual English/Spanish, MS Office proficiency, and strong customer service.

The position is 8:00 AM–5:00 PM MST, Monday–Friday, with weekend work as needed; benefits and onboarding support provided by WinnCompanies.

Qualifications

• High school diploma or GED required.
• 1-3 years of relevant work experience.
• Bilingual in English and Spanish.
• Valid driver's license in good standing.
• Experience with Microsoft Office.
• Excellent customer service and communication skills.
• Strong written and verbal communication.
• Good organizational and administrative skills.
• Ability to meet deadlines and follow schedules.
• Ability to complete repetitive tasks with high attention to detail.
• Ability to plan and schedule 4 months of work activity.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of impending recertifications using notices from Property Management Software.
• Conduct recertification interviews with residents.
• Review recertifications to ensure all items are complete.
• Send recertification verification forms to agencies and organizations.
• Prepare the voucher (Form 50059) for HUD/state/local agencies.
• Prepare TIC reports for state compliance agency.
• Assist staff with property reviews by owners, regulators, auditors, etc.
• Ensure information is accurate in Property Management Software.
• Comply with policies regarding Tax Credit and Resident files.
• Assist with move-in processes.
• Ensure files meet funding/regulatory agency requirements (HOME, HIF).
• Maintain residents' personal information in compliance with laws.
• Ensure recertifications are completed with signatures by due dates.
• Follow the recertification reporting calendar and deliver notices on time.
• Manage waitlist information and communicate with top prospects about vacancies.
• Engage in marketing to increase prospect activity and show apartments.
• Assist with subsidy contract renewals (PBA, Section 8) and utility allowances.
• Perform special assignments as necessary.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Organization

Attention to detail

Deadline-driven

Administrative skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Office

Job description

WinnCompanies in El Paso, TX is seeking an Occupancy Specialist I to support the Property Manager with tenant recertifications. You will process initial, interim, and annual reviews, conduct interviews, and ensure compliance with HUD/tax credit requirements. The role requires bilingual English/Spanish, MS Office proficiency, and strong customer service.

The position is 8:00 AM–5:00 PM MST, Monday–Friday, with weekend work as needed; benefits and onboarding support provided by WinnCompanies.