Occupancy Specialist I (Gonzalez Park and Marmolejo Apartments)

WinnCompanies; El Paso (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision benefits

401(k) with company match

Tuition reimbursement

Wellness programs

Flexible work options

Job summary

WinnCompanies is hiring an Occupancy Specialist I for Gonzalez Park and Marmolejo Apartments in El Paso, TX. You will support the Property Manager with tenant recertifications, interviews, and documentation, ensuring accuracy in the property management software.

The role requires bilingual English/Spanish abilities, strong customer service, and detail-oriented administration. Full-time schedule with typical weekday hours and potential weekend coverage, at an hourly rate of $13.00–$14.00.

Qualifications

• High school diploma or GED is required; Associate's degree preferred.
• Bilingual English and Spanish is required for communication with residents.
• Experience with office software and documentation processes is preferred.
• Attention to detail and ability to meet deadlines are essential.
• Experience with property management software such as Yardi or RealPage is a plus.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of recertifications and conduct interviews.
• Complete forms and worksheets for HUD/state agencies.
• Maintain accurate files in the property management system.
• Assist with move-in processes and occupancy-related tasks.
• Support regulatory and owner reviews and respond to audits.

Skills

Bilingual English Spanish

Customer service

Verbal communication

Written communication

Organizational skills

Administrative skills

Deadline adherence

Detail orientation

4-month planning

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Yardi

RealPage

Job description

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible.

As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About The Opportunity

WinnCompanies is looking for an Occupancy Specialist I to join our team at Gonzalez Park and Marmolejo Apartments, a total of 445 affordable housing units located in El Paso, TX.

In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property.

The hourly pay rate for this role is $13.00 - $14.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM MST with the ability to work weekends as needed.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
• Perform special assignments as necessary.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Bilingual in English and Spanish.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.