Bilingual NEMT Operations Support Specialist

Nursecaretransportation; Methuen (MA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays off

Vacation

Sick leave

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Descripción de la vacante

Nursecaretransportation in Methuen, MA seeks a dependable Operations Support Specialist for our NEMT team. This role handles high-volume calls, documents incidents, and supports dispatch and daily office tasks to keep transportation operations running smoothly.

You'll communicate with clients, drivers, and staff in a bilingual English/Spanish environment, maintain accurate records, and escalate urgent issues promptly while upholding confidentiality and service quality.

Formación

• Bilingual English and Spanish communication is required.
• Strong verbal communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to handle a high volume of calls and manage priorities.
• Proficiency with email, data entry, and MS Office/Google Workspace.

Responsabilidades

• Answer incoming calls, document details, and direct concerns to the appropriate team.
• Record client and employee incidents, escalating urgent matters promptly.
• Coordinate and track intervention activities for employees and drivers.
• Report vehicle breakdowns and safety concerns to the team.
• Maintain records and support dispatch with daily tasks.

Conocimientos

Bilingual EN/ES

Customer service

Communication skills

Organizational skills

Active listening

Data entry

MS Office

Confidentiality

Time management

Herramientas

Call tracking software

Transportation management system

Descripción del empleo

Nursecaretransportation in Methuen, MA seeks a dependable Operations Support Specialist for our NEMT team. This role handles high-volume calls, documents incidents, and supports dispatch and daily office tasks to keep transportation operations running smoothly.

You'll communicate with clients, drivers, and staff in a bilingual English/Spanish environment, maintain accurate records, and escalate urgent issues promptly while upholding confidentiality and service quality.