Bilingual NEMT Operations Support Specialist

Nursecaretransportation; Massachusetts; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Holidays off

Two weeks vacation

40 hours sick time

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

NurseCare Transportation in Methuen, MA is seeking an Operations Support Specialist to join the NEMT team. The role handles incoming calls, documents incidents, and supports daily operations, coordinating with clients, drivers, dispatch staff.

This full-time, onsite position runs Monday–Friday, 6:00 AM–3:00 PM. Candidates should be bilingual (English/Spanish), have strong customer service and organizational skills, and be comfortable with data entry and basic Microsoft Office or Google Workspace.

Qualifications

• Fluency in English and Spanish; ability to communicate effectively in both.
• Excellent verbal communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle high volume calls and prioritize tasks.
• Proficient with email, data entry, and basic Microsoft Office or Google Workspace.

Responsibilities

• Answer incoming calls and document information accurately.
• Record client and employee incidents and escalate urgent matters.
• Coordinate driver and employee intervention activities and follow-ups.
• Report vehicle breakdowns and safety concerns to the right personnel.
• Maintain records and assist dispatch with daily tasks.

Skills

Bilingual English/Spanish

Customer service

Call handling

Organizational skills

Communication skills

Education

High School/GED

Tools

MS Office

Google Workspace

Job description

NurseCare Transportation in Methuen, MA is seeking an Operations Support Specialist to join the NEMT team. The role handles incoming calls, documents incidents, and supports daily operations, coordinating with clients, drivers, dispatch staff.

This full-time, onsite position runs Monday–Friday, 6:00 AM–3:00 PM. Candidates should be bilingual (English/Spanish), have strong customer service and organizational skills, and be comfortable with data entry and basic Microsoft Office or Google Workspace.