Operations Support Specialist

Nursecaretransportation; Massachusetts; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Holidays off

Two weeks vacation

40 hours sick time

Medical, dental, and vision insurance

401(k) retirement plan

Job summary

NurseCare Transportation in Methuen, MA is seeking an Operations Support Specialist to join the NEMT team. The role handles incoming calls, documents incidents, and supports daily operations, coordinating with clients, drivers, dispatch staff.

This full-time, onsite position runs Monday–Friday, 6:00 AM–3:00 PM. Candidates should be bilingual (English/Spanish), have strong customer service and organizational skills, and be comfortable with data entry and basic Microsoft Office or Google Workspace.

Qualifications

• Fluency in English and Spanish; ability to communicate effectively in both.
• Excellent verbal communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle high volume calls and prioritize tasks.
• Proficient with email, data entry, and basic Microsoft Office or Google Workspace.

Responsibilities

• Answer incoming calls and document information accurately.
• Record client and employee incidents and escalate urgent matters.
• Coordinate driver and employee intervention activities and follow-ups.
• Report vehicle breakdowns and safety concerns to the right personnel.
• Maintain records and assist dispatch with daily tasks.

Skills

Bilingual English/Spanish

Customer service

Call handling

Organizational skills

Communication skills

Education

High School/GED

Tools

MS Office

Google Workspace

Job description

# Operations Support SpecialistNurseCare Transportation - Methuen, MA 01844## OverviewSalary Range$22.00 - $22.00 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh School/GED## DescriptionAbout the PositionWe are looking for a dependable, organized, and customer-focused Operations Support Specialist to join our Non-Emergency Medical Transportation (NEMT) team in Methuen, MA.This fast-paced office role involves handling incoming calls, documenting incidents, supporting daily operations, and communicating with clients, drivers, employees, and dispatch staff.Key Responsibilities* Call Handling: Answer incoming calls, assist callers, document information accurately, and direct concerns to the appropriate team.* Incident Reporting: Record client and employee incidents, complaints, and safety concerns, escalating urgent matters promptly.* Intervention Program: Coordinate and track employee and driver intervention activities, follow-ups, and documentation.* Vehicle Support: Report vehicle breakdowns, mechanical problems, and safety concerns to the appropriate personnel.* Operations & Administration: Maintain accurate records, follow up on outstanding issues, and assist dispatch and management with daily office tasks.Benefits* Holidays off* Two weeks of vacation* 40 hours of sick time* Medical, dental, and vision insurance* 401(k) retirement planWork ScheduleMonday–Friday | 6:00 AM–3:00 PM 40 hours per week, including a one-hour lunch break each day.Location: Methuen, MA — 100% onsite. No remote or hybrid work available.Apply Today!If you're bilingual, dependable, enjoy helping people, and can stay organized in a busy office, we'd love to hear from you!Join our team and help keep our transportation operations running smoothly.We are an Equal Opportunity Employer.## Qualifications***Required Qualifications**** *Fluency in both English and Spanish, with the ability to communicate effectively in both languages.** *Strong verbal communication, active listening, and customer service skills.** *Excellent organizational skills and attention to detail.** *Ability to handle a high volume of calls and manage competing priorities.** *Basic computer proficiency, including email, data entry, and Microsoft Office or Google Workspace applications.** *Ability to document information accurately and follow established procedures.** *Strong problem-solving skills and the ability to exercise sound judgment when escalating issues.** *Ability to remain calm, patient, and professional during challenging situations.** *Ability to maintain confidentiality when handling sensitive client, employee, and operational information.** *Dependable attendance, punctuality, and the ability to consistently work the assigned onsite schedule.****Preferred Qualifications**** *Previous experience in customer service, call center operations, office administration, or transportation support.** *Experience in NEMT, healthcare transportation, logistics, dispatch, or a related environment.** *Familiarity with call tracking, incident reporting, or transportation management systems.*