Operations Support Specialist

Nursecaretransportation; Methuen (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Holidays off

Vacation

Sick leave

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Nursecaretransportation in Methuen, MA seeks a dependable Operations Support Specialist for our NEMT team. This role handles high-volume calls, documents incidents, and supports dispatch and daily office tasks to keep transportation operations running smoothly.

You'll communicate with clients, drivers, and staff in a bilingual English/Spanish environment, maintain accurate records, and escalate urgent issues promptly while upholding confidentiality and service quality.

Qualifications

• Bilingual English and Spanish communication is required.
• Strong verbal communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to handle a high volume of calls and manage priorities.
• Proficiency with email, data entry, and MS Office/Google Workspace.

Responsibilities

• Answer incoming calls, document details, and direct concerns to the appropriate team.
• Record client and employee incidents, escalating urgent matters promptly.
• Coordinate and track intervention activities for employees and drivers.
• Report vehicle breakdowns and safety concerns to the team.
• Maintain records and support dispatch with daily tasks.

Skills

Bilingual EN/ES

Customer service

Communication skills

Organizational skills

Active listening

Data entry

MS Office

Confidentiality

Time management

Tools

Call tracking software

Transportation management system

Job description

About the PositionWe are looking for a dependable, organized, and customer-focused Operations Support Specialist to join our Non-Emergency Medical Transportation (NEMT) team in Methuen, MA.This fast-paced office role involves handling incoming calls, documenting incidents, supporting daily operations, and communicating with clients, drivers, employees, and dispatch staff.Key ResponsibilitiesCall Handling: Answer incoming calls, assist callers, document information accurately, and direct concerns to the appropriate team.Incident Reporting: Record client and employee incidents, complaints, and safety concerns, escalating urgent matters promptly.Intervention Program: Coordinate and track employee and driver intervention activities, follow-ups, and documentation.Vehicle Support: Report vehicle breakdowns, mechanical problems, and safety concerns to the appropriate personnel.Operations & Administration: Maintain accurate records, follow up on outstanding issues, and assist dispatch and management with daily office tasks.BenefitsHolidays offTwo weeks of vacation40 hours of sick timeMedical, dental, and vision insurance401(k) retirement planWork ScheduleMonday–Friday | 6:00 AM–3:00 PM40 hours per week, including a one-hour lunch break each day.Location: Methuen, MA — 100% onsite. No remote or hybrid work available.Apply Today!If you're bilingual, dependable, enjoy helping people, and can stay organized in a busy office, we'd love to hear from you!Join our team and help keep our transportation operations running smoothly.We are an Equal Opportunity Employer.Required QualificationsFluency in both English and Spanish, with the ability to communicate effectively in both languages.Strong verbal communication, active listening, and customer service skills.Excellent organizational skills and attention to detail.Ability to handle a high volume of calls and manage competing priorities.Basic computer proficiency, including email, data entry, and Microsoft Office or Google Workspace applications.Ability to document information accurately and follow established procedures.Strong problem-solving skills and the ability to exercise sound judgment when escalating issues.Ability to remain calm, patient, and professional during challenging situations.Ability to maintain confidentiality when handling sensitive client, employee, and operational information.Dependable attendance, punctuality, and the ability to consistently work the assigned onsite schedule.Preferred QualificationsPrevious experience in customer service, call center operations, office administration, or transportation support.Experience in NEMT, healthcare transportation, logistics, dispatch, or a related environment.Familiarity with call tracking, incident reporting, or transportation management systems.