Bilingual Multisite Medication Refill Coordinator

Axis Community Health; Livermore (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental and vision benefits

403(B) employer matching

Educational reimbursement

12 paid holidays

Accrued paid time off

Employee discount programs

Colleague Referral Bonus Program

Job summary

Axis Community Health is seeking a Medication Refill Coordinator to manage patient refills across multiple sites and to handle prior authorizations when required. The role emphasizes delivering outstanding customer service, accurate data entry, and timely collaboration with providers to keep patient care moving smoothly.

The ideal candidate will have a High School Diploma, 2–3 years of medical office experience, Spanish fluency, and familiarity with Epic and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of experience with medical office duties; appointment scheduling and knowledge of different insurance coverage is a plus.
• Fluent in Spanish.
• Proven ability to build relationships with patients and staff and must be service oriented.
• Medical terminology and Epic is a plus.
• Excellent telephone etiquette.
• Process and deadline driven.
• Ability to multi-task effectively and be dependable.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Must be able to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.

Responsibilities

• Coordinate medication refills for patients of multiple sites.
• Complete prior authorization for medications, if needed.
• Meet established quality and productivity standards and deadlines.
• Collaborate with providers and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for the organization.
• Follow-up with medical providers and other clinicians as needed to ensure documentation is completed and to eliminate backlogs.
• Provide timely and accurate data entry, verifying medications with medical providers as needed.
• Provide back-up assistance as needed and other coverage needs.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Skills

Spanish

Customer service

Multitasking

35 WPM typing

Communication

Interpersonal skills

Confidentiality

Data entry

Medical terminology

Education

High School Diploma

Tools

Epic

Microsoft Office

Job description

Axis Community Health is seeking a Medication Refill Coordinator to manage patient refills across multiple sites and to handle prior authorizations when required. The role emphasizes delivering outstanding customer service, accurate data entry, and timely collaboration with providers to keep patient care moving smoothly.

The ideal candidate will have a High School Diploma, 2–3 years of medical office experience, Spanish fluency, and familiarity with Epic and Microsoft Office.