Bilingual Spanish Care Coordinator & Front Desk Specialist

Apex Community Health Center; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Bonus based on performance

Job summary

Apex Community Health Center is hiring a Referral Coordinator to manage and track care transitions for specialty referrals in California, ensuring follow-up and proper documentation in ECW. You will coordinate with patients, providers, and insurers to close referrals efficiently while maintaining compliance with policy standards.

The role requires 1–2 years of referral coordination experience, CPR certification or within 3 months, and fluency in Spanish.

Qualifications

• High School Graduate or GED is required.
• 1–2 years of progressive referral coordination experience in healthcare is preferred, especially in CA.
• Current CPR certification or within 3 months of hire is required.
• Must be fluent in Spanish.
• Ability to communicate clearly and work under pressure.

Responsibilities

• Maintain ongoing tracking and documentation on referrals to promote team awareness and patient safety.
• Ensure complete and accurate registration, including verification of demographics and current insurance information.
• Assemble information concerning the patient’s clinical background and referral needs.
• Contact review organizations and insurers to ensure prior approval requirements are met.
• Review details and expectations about referrals with patients.
• Assist patients in solving issues related to the health care system, insurance coverage, or social barriers such as interpretation or transportation.
• Identify and utilize community and cultural resources suited to patient populations.
• Track referrals in ECW and tracking log from initiation to closure with timely follow-up and documentation.
• Monitor referral timelines and complete referrals based on urgency (urgent: 24–72 hours; routine: 72 hours–2 weeks).
• Follow closure protocol: verify visits, confirm receipt of consult reports, document outcomes in ECW and logs.
• If consult reports are not received within three weeks, follow up with the specialist’s office and document attempts.
• Close referrals within 30 days of appointment or after three unsuccessful contact attempts.
• Notify ordering provider of any critical findings (same day or within 24 hours).
• Ensure consult reports are reviewed by providers and scanned into the patient’s chart with updated care plans.
• Participate in compliance and referral tracking training per HRSA/PCMH standards.
• Assist in preparing referral data and reports for Quality Improvement Committee quarterly reviews.
• Cross-train as a back-up in the dispensary when needed.
• Demonstrate integrity, sound judgment, and strong interpersonal skills.

Skills

Spanish

Communication

Customer service

Multitasking

English literacy

Education

High School Diploma or GED

Job description

Apex Community Health Center is hiring a Referral Coordinator to manage and track care transitions for specialty referrals in California, ensuring follow-up and proper documentation in ECW. You will coordinate with patients, providers, and insurers to close referrals efficiently while maintaining compliance with policy standards.

The role requires 1–2 years of referral coordination experience, CPR certification or within 3 months, and fluency in Spanish.