MEDICATION REFILL COORDINATOR

Axis Community Health; Livermore (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental and vision benefits

403(B) employer matching

Educational reimbursement

12 paid holidays

Accrued paid time off

Employee discount programs

Colleague Referral Bonus Program

Job summary

Axis Community Health is seeking a Medication Refill Coordinator to manage patient refills across multiple sites and to handle prior authorizations when required. The role emphasizes delivering outstanding customer service, accurate data entry, and timely collaboration with providers to keep patient care moving smoothly.

The ideal candidate will have a High School Diploma, 2–3 years of medical office experience, Spanish fluency, and familiarity with Epic and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of experience with medical office duties; appointment scheduling and knowledge of different insurance coverage is a plus.
• Fluent in Spanish.
• Proven ability to build relationships with patients and staff and must be service oriented.
• Medical terminology and Epic is a plus.
• Excellent telephone etiquette.
• Process and deadline driven.
• Ability to multi-task effectively and be dependable.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Must be able to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.

Responsibilities

• Coordinate medication refills for patients of multiple sites.
• Complete prior authorization for medications, if needed.
• Meet established quality and productivity standards and deadlines.
• Collaborate with providers and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for the organization.
• Follow-up with medical providers and other clinicians as needed to ensure documentation is completed and to eliminate backlogs.
• Provide timely and accurate data entry, verifying medications with medical providers as needed.
• Provide back-up assistance as needed and other coverage needs.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Skills

Spanish

Customer service

Multitasking

35 WPM typing

Communication

Interpersonal skills

Confidentiality

Data entry

Medical terminology

Education

High School Diploma

Tools

Epic

Microsoft Office

Job description

Company Description:Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.Job Summary:The role of a Medication Refill Coordinator involves coordinating medication refills for patients across multiple sites, completing prior authorizations for medications, meeting quality and productivity standards, and collaborating with providers and clinical staff to ensure efficient patient services. Outstanding customer service is a priority to maintain a positive image for Axis Community Health. Additionally, there is need to follow up with medical providers and clinicians, ensure accurate data entry, and provide back-up assistance as required.Qualifications:High School Diploma or equivalent is required.Minimum 2-3 years of experience with medical office duties; appointment scheduling and knowledge of different insurance coverage is a plus.Fluent in Spanish.Proven ability to build relationships with patients and staff and must be service oriented.Medical terminology and Epic is a plus.Excellent telephone etiquette.Process and deadline driven.Ability to multi-task effectively and be dependable.Strong analytical, employee relations, and interpersonal skills.Excellent writing, business communication, editing, and proofreading skills.Ability to interact effectively and in a supportive manner with persons of all backgrounds.Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.Must be able to be at work regularly and on time.Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.A can-do attitude with attention to detail.Ability to type a minimum of 35 WPM with minimal errors.Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.Must be able to use office equipment (i.e. copier, fax, etc.).Essential Duties/Responsibilities:Coordinate medication refills for patients of multiple sites.Complete prior authorization for medications, if needed.Meet established quality and productivity standards and deadlines.Collaborate with providers and clinical staff to efficiently handle patient services.Provide outstanding customer service to clients and to ensure a positive image for the organization.Follow-up with medical providers and other clinicians as needed to ensure documentation is completed and to eliminate backlogs.Provide timely and accurate data entry, verifying medications with medical providers as needed.Provide back-up assistance as needed and other coverage needs.Participate in staff meetings, attend other meeting and training events as assigned.May be required to perform other related duties, responsibilities and special projects as assigned.Benefits:Employer paid health, dental, and vision benefits to the employee.Option to participate in a 403(B) retirement plan with employer matching contribution.Partial educational reimbursement.12 paid holidays.Accrued paid time off with each pay period.Employee discount programs.Colleague Referral Bonus Program.Connect with Axis:Company Page: https://www.axishealth.orgFacebook: https://www.facebook.com/axiscommunityhealthLinkedIn: https://www.linkedin.com/company/axis-community-healthAnnual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024Physical, Cognitive, and Environmental Working Conditions:Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.Key Search Words: Medication Refill Coordinator, Medication Renewal Coordinator, Prescription Refill Specialist, Pharmacy Refill Coordinator, Medication Management, Refill Authorization, Medication Services, Prescription, Clinical, Authorization, #LI-Onsite