Bilingual Multifamily Community Manager

Ashford Co; Houston (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation and sick time

Employee rental discounts

Job summary

Ashford Communities seeks an experienced Multifamily Community Manager to lead one of our largest Houston, Texas communities. This role oversees leasing, occupancy, maintenance operations, budgeting, and team development to deliver exceptional resident experiences.

The ideal candidate has 3+ years in multifamily property management, strong leadership and financial acumen, and the ability to communicate with residents from diverse backgrounds.

Qualifications

• Minimum 3+ years of direct multifamily apartment property management experience.

Responsibilities

• Oversee daily operations of a large multifamily apartment community.
• Drive occupancy, leasing performance, resident retention, and overall property profitability.
• Manage property budgets, operating expenses, collections, delinquency, and financial performance.
• Monitor key performance indicators, including occupancy, renewals, collections, make-ready timelines, and NOI.
• Identify opportunities to improve operational efficiency, control costs, and maximize revenue.
• Lead leasing initiatives to increase qualified traffic, tour-to-lease conversions, and occupancy.
• Partner with Marketing to implement effective digital and local marketing strategies.
• Conduct market surveys and evaluate competitor pricing, concessions, and occupancy trends.
• Build strong resident relationships through proactive communication, timely issue resolution, and exceptional customer service.
• Coordinate resident engagement activities and retention initiatives.
• Communicate effectively with residents from diverse backgrounds and support multilingual communication when applicable.
• Hire, train, coach, and develop a high-performing onsite team.
• Establish clear expectations, monitor performance, and hold employees accountable for results.
• Foster a positive, professional, and resident-focused work environment.
• Promote Ashford's core values and operational standards.
• Partner with maintenance leadership to ensure timely completion of service requests and preventive maintenance.
• Oversee make-ready operations to minimize vacancy days and ensure apartment readiness.
• Manage vendor relationships, contractor performance, purchasing, and invoice approvals.
• Conduct regular property inspections to maintain community appearance, safety, and asset conditions.
• Ensure compliance with Fair Housing requirements, applicable housing laws, company policies, and operational procedures.
• Prepare and review property performance reports, financial results, and operational metrics.
• Maintain accurate property records and ensure timely completion of administrative responsibilities.
• Perform other duties as assigned to support community success.

Skills

Leadership

Financial acumen

Occupancy optimization

Tenant relations

Team development

Communication

Multilingual support

Tools

RealPage

OneSite

Job description

Ashford Communities seeks an experienced Multifamily Community Manager to lead one of our largest Houston, Texas communities. This role oversees leasing, occupancy, maintenance operations, budgeting, and team development to deliver exceptional resident experiences.

The ideal candidate has 3+ years in multifamily property management, strong leadership and financial acumen, and the ability to communicate with residents from diverse backgrounds.