On-Site Resident Relations & Community Engagement Lead

Ashford Co; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Ashford Communities is seeking a Resident Relations Manager to be the heart of our Houston communities, fostering resident relationships, community outreach, and fair housing compliance. You will work on-site with the leasing team to ensure a welcoming, well-managed environment.

The ideal candidate will be outgoing, calm under pressure, and passionate about making residents feel at home, while coordinating events, partnerships, and timely renewals.

Qualifications

• Knowledge of Fair Housing guidelines and their application.
• Outgoing, friendly attitude and welcoming demeanor.
• Excellent interpersonal and customer service skills.
• Ability to build relationships with community organizations.
• Conflict-resolution and de-escalation skills; neutral and fair.
• Strong written and verbal communication.

Responsibilities

• Greet visitors and connect with prospective and current residents.
• Plan and carry out community outreach to strengthen presence in the area.
• Develop and nurture relationships with local organizations to generate qualified leads.
• Refer qualified leads to the leasing office and follow up for smooth hand-off.
• Host in-community events to boost resident engagement and referrals.
• Respond promptly to resident concerns with courtesy and empathy.
• Help resolve conflicts by listening, remaining neutral, and escalating as needed.
• Provide translation and interpretation support to residents and team members.
• Monitor compliance with rules and leases; document violations and follow procedures.
• Coordinate renewal letters and ensure timely execution of renewal documents.

Skills

Fair Housing knowledge

Interpersonal skills

Customer service

Relationship-building

Conflict-resolution

Tools

Microsoft Office

Google Workspace

Property management software

Job description

Ashford Communities is seeking a Resident Relations Manager to be the heart of our Houston communities, fostering resident relationships, community outreach, and fair housing compliance. You will work on-site with the leasing team to ensure a welcoming, well-managed environment.

The ideal candidate will be outgoing, calm under pressure, and passionate about making residents feel at home, while coordinating events, partnerships, and timely renewals.