Bilingual Mortgage Servicing Specialist

First Citizens Bank; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

First Citizens Bank in Columbia, SC is seeking a Mortgage Servicing Specialist to provide front-line service and support for mortgage servicing activities, including payments processing and escrow management. The role collaborates with clients and internal teams to ensure accurate loan setup, payoff processing, and timely handling of insurance and tax matters.

On-site, Monday–Friday, 9:00 am–6:00 pm. The ideal candidate has a High School diploma and at least one year in mortgage-related

Qualifications

• High School Diploma or GED and 1 year of escrow, client service, or mortgage/bank operations experience.
• Bilingual (Spanish) is preferred.

Responsibilities

• Process mortgage payments, adjustments, reversals, and changes.
• Answer inbound calls and provide resolution or call routing.
• Process payoff requests, mail disclosures, and ensure regulatory timelines.
• Verify loan documents and manage escrow, taxes, and insurance activities.
• Set up new loans for servicing, including construction loans and releases.

Skills

Customer service skills

Detail oriented

Communication (Written and Verbal)

Education

High School Diploma or GED

Job description

First Citizens Bank in Columbia, SC is seeking a Mortgage Servicing Specialist to provide front-line service and support for mortgage servicing activities, including payments processing and escrow management. The role collaborates with clients and internal teams to ensure accurate loan setup, payoff processing, and timely handling of insurance and tax matters.

On-site, Monday–Friday, 9:00 am–6:00 pm. The ideal candidate has a High School diploma and at least one year in mortgage-related