Onsite Mortgage Servicing Specialist - Support & Escrow

First Citizens; Columbia (SC); On-site; USD 38,000 - 47,000; Full time

Job summary

First Citizens Bank in Columbia, SC is seeking a Mortgage Servicing Associate to handle payments, escrow management, and loan setup to support mortgage servicing operations. The role collaborates with clients, associates, and stakeholders to ensure accurate servicing records.

This onsite position requires commitment to daily mortgage servicing tasks, including payment processing, payoff requests, and coordination with collateral and servicer teams.

Qualifications

• Minimum Education: High School Diploma or GED.
• Experience: 1 year in Escrow, Client Service, or Mortgage/Bank operations.

Responsibilities

• Process mortgage payments, adjustments, reversals, and changes.
• Answer inbound calls and provide resolution or routing.
• Review payoff requests, disclose, and ensure timely delivery of documents.
• Manage escrow: real estate taxes, insurance, and force-placed policies.
• Set up new loans and verify loan closing documents.

Skills

Customer service

Detail oriented

Written & verbal communication

Education

High School Diploma or GED

Job description

First Citizens Bank in Columbia, SC is seeking a Mortgage Servicing Associate to handle payments, escrow management, and loan setup to support mortgage servicing operations. The role collaborates with clients, associates, and stakeholders to ensure accurate servicing records.

This onsite position requires commitment to daily mortgage servicing tasks, including payment processing, payoff requests, and coordination with collateral and servicer teams.