Mortgage Servicing Pro: Detail-Driven & Customer-Focused

FIRST COMMUNITY BANK (SC); South Carolina; On-site; USD 40,000 - 54,000; Full time

Job summary

FIRST COMMUNITY BANK (SC) is seeking an interim servicing specialist to manage residential loan servicing tasks, including setup, pay-off processing, and account reconciliations. The role emphasizes accurate data transfer between origination and servicing systems, timely posting of payments, and adherence to compliance standards.

Ideal candidates will have at least 2 years in mortgage servicing or related financial services, strong attention to detail, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Minimum of 2 years of experience in mortgage servicing, mortgage operations, loan processing, banking operations, or a related financial services role.
• Experience with mortgage servicing systems and loan origination systems preferred.

Responsibilities

• Board mortgage loans to the servicing system accurately and timely upon receipt of completed loan closing packages.
• Verify the accurate transfer of loan fees, terms, and related data from the loan origination system to the servicing system and general ledger.
• Monitor and track receipt of initial mortgage payments for loans serviced by the Bank.
• Process loan payoffs in the servicing system upon receipt and reconciliation of investor purchase advices.
• Perform daily monitoring, balancing, and reconciliation of assigned general ledger accounts and designated demand deposit accounts (DDA).
• Research and resolve account variances within established timelines and compliance standards.
• Provide exceptional customer service and support to both secondary market and portfolio mortgage customers.
• Conduct collection activities, including contacting customers with delinquent mortgage payments to discuss repayment options and account status.
• Develop, document, and maintain department procedures to ensure compliance, consistency, and operational efficiency.
• Cross-train with team members and provide backup support to ensure business continuity and coverage of critical functions.

Skills

Mortgage servicing practices

General ledger balancing

Account reconciliation

Attention to detail

Analytical and problem solving

Customer service

Communication

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Mortgage servicing systems

Loan origination systems

Microsoft Office (Excel, Word, Outlook)

Job description

FIRST COMMUNITY BANK (SC) is seeking an interim servicing specialist to manage residential loan servicing tasks, including setup, pay-off processing, and account reconciliations. The role emphasizes accurate data transfer between origination and servicing systems, timely posting of payments, and adherence to compliance standards.

Ideal candidates will have at least 2 years in mortgage servicing or related financial services, strong attention to detail, and proficiency with MS Office.