Mortgage Servicing Specialist — On-Site in Greenville

Southern First Bank; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Southern First Bank is seeking a Mortgage Loan Servicing Specialist in Greenville to deliver accurate, compliant servicing for consumer mortgages. You will maintain loan data, process payments, escrows, and payoffs while partnering with lending, service, and accounting teams.

The role emphasizes attention to detail, customer service, and adherence to RESPA/TILA and investor guidelines to ensure an exceptional homeowner experience.

Qualifications

• High school diploma or equivalent required.
• 1–3 years mortgage servicing, loan operations, or banking experience preferred.
• Working knowledge of consumer mortgage servicing and escrow administration.
• Understanding of mortgage-related regulations and compliance requirements.

Responsibilities

• Set up and maintain consumer mortgage loans accurately in the core servicing system.
• Process mortgage payments, escrow disbursements, payoffs, and loan advances.
• Administer escrow accounts, including analysis, adjustments, and customer communication.
• Monitor insurance coverage and property tax payments; follow up on exceptions.
• Perform loan maintenance such as rate changes, payment changes, assumptions, and modifications.
• Prepare and process mortgage payoffs, lien releases, and satisfactions.
• Monitor past due levels; contact borrowers to resolve delinquencies and discuss repayment options.
• Research and resolve servicing issues and customer inquiries promptly and professionally.
• Ensure compliance with mortgage regulations including RESPA, TILA, and investor guidelines.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Customer service

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree in business/finance or related field preferred

Tools

Core banking systems

Microsoft Office applications

Job description

Southern First Bank is seeking a Mortgage Loan Servicing Specialist in Greenville to deliver accurate, compliant servicing for consumer mortgages. You will maintain loan data, process payments, escrows, and payoffs while partnering with lending, service, and accounting teams.

The role emphasizes attention to detail, customer service, and adherence to RESPA/TILA and investor guidelines to ensure an exceptional homeowner experience.