Bilingual Mortgage Resolution Counselor | Hybrid/Remote

Utah Housing Corporation; West Valley City (UT); Hybrid; USD 39,000 - 51,000; Full time

Benefits offered by this job

URS retirement plan & health options

Onsite fitness center

Flexible work hours

Job summary

Utah Housing Corporation is seeking a Bilingual Loan Resolution Counselor for its Mortgage Servicing Department. You will work with homeowners to resolve delinquencies, evaluate financial hardship, and determine the best options, including repayment plans, forbearance, and loan modifications.

You will manage a portfolio across FHA, VA, GNMA, FNMA, and Rural Housing programs, document servicing notes, and coordinate with the Default Manager to ensure compliance while delivering strong customer

Qualifications

• High school diploma or equivalent required.
• Experience in mortgage servicing or loan counseling preferred.
• Excellent communication and customer service skills.
• Proficiency with Word and Excel.

Responsibilities

• Communicate with homeowners by phone and in writing to discuss delinquent accounts.
• Evaluate financial hardship and identify available resolutions.
• Prepare loss mitigation and foreclosure review documents.
• Manage loan portfolio across investor/government programs.
• Coordinate with Default Manager to ensure compliance and audit readiness.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Critical thinking

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Utah Housing Corporation is seeking a Bilingual Loan Resolution Counselor for its Mortgage Servicing Department. You will work with homeowners to resolve delinquencies, evaluate financial hardship, and determine the best options, including repayment plans, forbearance, and loan modifications.

You will manage a portfolio across FHA, VA, GNMA, FNMA, and Rural Housing programs, document servicing notes, and coordinate with the Default Manager to ensure compliance while delivering strong customer