Bilingual Mortgage Customer Service Specialist

Planet Home Lending, LLC; Irving (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Disability insurance

401(k)

Employer-paid holidays

Supplemental life/critical illness/acc

Job summary

Planet Home Lending, LLC in Irving, TX is seeking a Customer Service Representative I - Bilingual to handle borrower inquiries on current mortgage loans. The role requires bilingual communication and the ability to resolve issues in the customer's preferred language.

Responsibilities include responding to inbound calls, performing outbound calls when needed, and ensuring timely follow-up for customer satisfaction.

Qualifications

• Proven ability to communicate in English and second language.
• Strong problem-solving skills and accuracy in handling inquiries.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond to borrower inbound calls regarding their accounts to provide high-quality service and resolve issues.
• Conduct outbound calls as needed and follow up to ensure customer satisfaction.
• Document notes in servicing system and maintain compliance with regulatory requirements.
• Perform miscellaneous duties as assigned.

Skills

Bilingual communication

Verbal & written English

Problem solving

Multitasking

MS Windows

Education

High school diploma or equivalent

Job description

Planet Home Lending, LLC in Irving, TX is seeking a Customer Service Representative I - Bilingual to handle borrower inquiries on current mortgage loans. The role requires bilingual communication and the ability to resolve issues in the customer's preferred language.

Responsibilities include responding to inbound calls, performing outbound calls when needed, and ensuring timely follow-up for customer satisfaction.