Bilingual Financial Services Rep - Loans & Customer Care

WAC-TX WFC Limited Partnership; Irving (TX); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid holidays and vacation

Paid volunteer hours

Job summary

World Finance in Irving, Texas is hiring a Financial Services Representative to be the face of the branch. You will deliver customer service, process loan applications, accept payments, and support daily branch operations.

Ideal candidates are bilingual in Spanish and English, with strong communication and organizational skills, able to thrive in a fast-paced environment. Health, dental, vision, and life insurance are provided after 30 days, plus 401(k) with match and volunteer hours.

Qualifications

• Bilingual in Spanish and English required.
• Valid driver’s license and reliable transportation for bank deposits.
• Basic computer skills.
• Strong oral and written communication skills.

Responsibilities

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top-tier customer service, answering questions, concerns, and product inquiries.
• Process and prepare loan applications, including loan documentation and closing for renewals.
• Take and process payments, balance the assigned cash drawer daily, and complete daily branch bank deposits.
• Maintain strong customer relationships and build a sense of community within the branch.
• Call approved and non-made applications to close loans daily.
• Assist with building a tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days of application receipt.

Skills

Bilingual Spanish-English

Customer service

Cash handling

Basic computer skills

Communication skills

Team player

Job description

World Finance in Irving, Texas is hiring a Financial Services Representative to be the face of the branch. You will deliver customer service, process loan applications, accept payments, and support daily branch operations.

Ideal candidates are bilingual in Spanish and English, with strong communication and organizational skills, able to thrive in a fast-paced environment. Health, dental, vision, and life insurance are provided after 30 days, plus 401(k) with match and volunteer hours.