Remote Mortgage Customer Advocate — Bilingual

loanDepot; Plano (TX); Hybrid; USD 42,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Tuition reimbursement

Wellness program

Diversity & inclusion

Job summary

loanDepot is seeking a Customer Service Representative to provide best-in-class service for mortgage inquiries and light collections. You will handle inbound and outbound calls and respond to emails/voicemails from internal and external customers, with potential future hybrid work in Plano, TX.

The role requires at least 1 year in mortgage servicing, strong communication skills, and a high school diploma. Bilingual Spanish is highly preferred.Base pay is $20/hour for non-Spanish speakers and

Qualifications

• Minimum of 1 year experience in mortgage servicing.
• Excellent communication skills—both verbal and written.
• Spanish speaking highly preferred.
• Black Knight MSP & Collections experience a plus.
• High School Diploma or equivalent required.

Responsibilities

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Assists with a variety of customer inquiries including escrow, payment transactions, ARM changes, payoff requests and other inquiries.
• Technologically savvy and demonstrates ability to work in several systems at the same time.
• Performs other duties and projects as assigned.

Skills

Mortgage servicing

Communication skills

Spanish language

Black Knight MSP experience

Education

High School Diploma

Job description

loanDepot is seeking a Customer Service Representative to provide best-in-class service for mortgage inquiries and light collections. You will handle inbound and outbound calls and respond to emails/voicemails from internal and external customers, with potential future hybrid work in Plano, TX.

The role requires at least 1 year in mortgage servicing, strong communication skills, and a high school diploma. Bilingual Spanish is highly preferred.Base pay is $20/hour for non-Spanish speakers and