Bilingual Mobile Retail Associate, Store‑in‑Store

T-Mobile; Dallas (TX); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Tuition assistance

Paid time off & holidays

Job summary

T-Mobile is seeking Mobile Associates to engage customers in fast-paced retail environments, educate on wireless solutions, and drive sales through proactive service and product knowledge. The role emphasizes relationship-building, problem solving, and using digital tools to enhance the customer journey.

Ideal candidates have a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail setting.

Qualifications

• Coaching skills required to guide customers and teammates.
• Strong communication and customer engagement abilities.
• Ability to identify customer needs and educate on solutions.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment, using digital tools to showcase value.
• Leverage self-serve tools and solution-based selling to demonstrate benefits of T-Mobile products.
• Complete in-store training and stay customer-ready with current promotions and hub updates.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to engage customers in fast-paced retail environments, educate on wireless solutions, and drive sales through proactive service and product knowledge. The role emphasizes relationship-building, problem solving, and using digital tools to enhance the customer journey.

Ideal candidates have a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail setting.