Bilingual Mobile Associate — Store-in-Store Experience Pro

T-Mobile; Forney (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking Mobile Associates (Store-in-Store) to bring the T-Mobile brand to life in National Sales partner locations. You will engage customers in a high-traffic environment, educate on products, and use solution-based selling to meet sales targets.

Role emphasizes customer service, relationship building, and using digital tools to enhance the customer experience. On-the-job training is provided, with potential for incentive programs and stock grants as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment and educates them on T-Mobile solutions.
• Utilizes digital self-serve tools during interactions and onboarding to demonstrate value and drive sales.
• Completes training on in-store processes, reviews promos, and stays customer-ready with knowledge of systems and resources.
• Builds rapport, follows up with customers, captures referrals, and supports Be Back processes to grow sales.
• Partners with nearby stores to onboard customers and supports store operations including opening/closing procedures.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Age 18+

Authorized to work in US

Education

High School Diploma or GED

Job description

T-Mobile is seeking Mobile Associates (Store-in-Store) to bring the T-Mobile brand to life in National Sales partner locations. You will engage customers in a high-traffic environment, educate on products, and use solution-based selling to meet sales targets.

Role emphasizes customer service, relationship building, and using digital tools to enhance the customer experience. On-the-job training is provided, with potential for incentive programs and stock grants as part of Total Rewards.