Microtransit Outreach Ambassador – Bilingual (Spanish/English)

Transdev; Goodyear (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5

Holidays: 12 days

401(k) retirement plan

Medical, dental, and vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev is seeking a Microtransit Outreach Ambassador for the WeRIDE service in the United States. The role requires fluency in Spanish and English to educate diverse communities about using the service, the mobile app, and fare options, with outreach at community centers, parks, schools, and other high-traffic locations.

Responsibilities include answering rider questions, presenting to civic groups, collaborating with city representatives, and promoting service awareness.

Qualifications

• Bilingual in Spanish and English required.
• Minimum of two years of full-time customer service experience.
• Experience in public outreach or presenting to groups is preferred.

Responsibilities

• Assist riders with questions about WeRIDE, the app, fares, and trip planning.
• Respond to rider inquiries, feedback, and complaints professionally and courteously.
• Attend community events and deliver presentations for civic groups and schools on behalf of the cities.
• Work with city representatives to address rider feedback and improve service.
• Distribute outreach materials to local businesses and community locations.
• Maintain safety and professional conduct in all duties.
• Test app functionality when service zones or changes are introduced.
• Participate in training on operations, technology, and software updates.
• Support city marketing campaigns and document outreach activities and feedback.

Skills

Bilingual in Spanish and English

Customer service experience

Public outreach / public speaking

Independent work

Interpersonal skills

Tools

Basic office software

Mobile applications

Job description

Microtransit Outreach Ambassador - Bilingual (Spanish/English)

The Microtransit Outreach Ambassador provides customer service and outreach to current and potential riders of the WeRIDE microtransit service. This role educates the community on how to use the service, including the mobile application, fare options, and trip-planning process. Outreach activities may take place at community centers, parks, schools, onboard buses, shopping plazas, and other high-traffic locations. The Ambassador works independently throughout the WeRIDE service zones and must be fluent in both Spanish and English to effectively assist diverse communities.

Transdev is proud to offer:

• $24.00/hr. - $26.25/hr.

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Assist current and potential riders with questions about the WeRIDE service, including how to use the service, access the mobile application, and understand fare options.
• Respond to passenger questions, feedback, compliments, and complaints in a courteous, professional, and respectful manner.
• Attend community outreach events and deliver presentations to civic groups, social service agencies, educational institutions, and other community organizations on behalf of the participating cities.
• Work with city representatives to address rider feedback, identify service improvement opportunities, and support rider education.
• Distribute service-related materials, such as business cards and brochures, to local businesses, medical centers, resource centers, and other community locations.
• Maintain a strong commitment to safety by following established procedures and demonstrating professional behavior while performing all job duties.
• Test and verify mobile application functionality when new service zones, stops, or system changes are introduced.
• Participate in training related to service operations, technology updates, and software changes.
• Support city-led marketing campaigns and community initiatives to promote the WeRIDE service.Documents and tracks outreach activities and community feedback through regular reporting.
• Document outreach activities, track community feedback, and prepare regular reports on engagement and service awareness.
• Collaborate with city representatives and community organizations to identify opportunities to increase awareness and use of the service.
• Help develop outreach materials that are accessible, culturally appropriate, and relevant to diverse communities.
• Perform other duties as assigned.

Qualifications:

• Must be at least 21 years of age.
• Bilingual in Spanish and English, with the ability to communicate effectively in both languages.
• Minimum of two years of full-time customer service experience working directly with the public preferred.
• Experience interpreting, translating, or providing information and assistance to the public preferred.
• Previous experience in public transit, community outreach, or working with diverse communities preferred.
• Excellent verbal communication, interpersonal, and customer service skills.
• Ability to communicate respectfully and effectively with individuals from diverse backgrounds.
• Ability to work independently and manage responsibilities across multiple service zones.
• Proficiency with basic office software, mobile applications, and other technology tools.
• Basic presentation and public speaking skills.
• Ability to work flexible schedules, including evenings and weekends, as needed.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside; work alone and/or in remote locations.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.