Membership Representative Lead

YMCA of Western North Carolina; Glenn Brook (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free individual membership

Discounted program fees

403(b) starter on day one

Job summary

YMCA of Western North Carolina is seeking a part-time Membership Representative Lead to deliver exceptional service to members and guests. You will greet visitors, explain membership benefits, process registrations, and lead facility tours.

You will train new staff, assist with scheduling, outreach events, and member appreciation, while supporting the Membership Director in day-to-day operations. This role requires flexibility to work evenings and weekends, promotes the YMCA's values, and

Qualifications

• 18 years or older.
• Experience in customer service preferred.
• Flexible schedule including nights and weekends.

Responsibilities

• Greet and assist all community members entering the facilities.
• Explain membership benefits and assist with registrations and program sign-ups.
• Conduct engaging facility tours highlighting YMCA programs and impact.

Skills

Customer service

Phone communication

Team player

Tools

CRM software

Registration systems

Job description

Additional $1 Pay for Bilingual - English/SpanishABOUT USThe nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.ABOUT THE ROLEThe Membership Representative Lead is a critical and highly visible position providing exceptional customer service to our community. In this role, you will develop strong and supportive relationships focusing on the needs of the member and center.ESSENTIAL FUNCTIONSWelcomes and greets all community members as they enter our facilities.Creates excellent member experiences through engaging conversations and connecting them to membership benefits and programs.Processes membership and program registrations, keeping a focus on correct standards.Provides highly engaged facility tours that highlight the benefits of a Y membership and our non-profit work in the community.Offers excellent communication in person, over the phone, and through email, answering community member questions.Helps train new Membership Representatives and implements our new Membership Standard Operating Procedures and training.Supports Association initiatives around membership prospecting and sales.Supports the Membership Department on higher-level initiatives, including creating department schedules, flyers, prospect management, tour tracking, and more.Serves as Leader/Manager on Duty for the center as needed.Supports open shifts and weekend shifts in times of need.Creates and collects social media content to drive member success stories.Supports the Membership Director by assisting or leading the following tasks:Monthly Staff ScheduleCommunity Outreach EventsMember Appreciation Days and Visit DriversWeb Lead Follow UpFinancial Assistance / Scholarship TrackingFacility Rental ProgramStaff AppreciationMembership Supply / StockingABOUT YOUQualificationsMust be 18 years or older.A minimum of one year or more experience relating to customer service preferred.Must be able to work a flexible schedule to meet the needs of the position, including nights and weekends.Knowledge, Skills, and AbilitiesAbility to answer phones and use multiple computer software systemsA high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteersTeam player that works well with othersPHYSICAL ASPECTS OF THE JOBThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to clearly see, hear, and speak.Must be able to bend, stand, stoop, and walk.Ability to constantly and quickly move to various locations in and around the entire facilityMust be able to comprehend and communicate written and verbal instructionsPART-TIME BENEFITSFree individual membership to all YMCA of WNC locationsDiscounted membership for household membersDiscounted program fees (swim lessons, youth sports, summer camp and more)Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement planProfessional development opportunities through local and Y-USA trainingsThe YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.