Remote Bilingual Healthcare Support Specialist

Oscar-Health-; Florida; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

15 days vacation per year

Remote work

Job summary

Oscar Health in Georgia seeks a Customer Service Representative to join our Member and Provider Services team. This remote, high-volume role handles member inquiries and back-office tasks following SOPs.

You will report to the Concierge Operations Manager. Requirements include 1+ year in a fast-paced setting, healthcare experience, bilingual Spanish/English, and proficiency with Google Suite or Microsoft Office.

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.
• Strong quantitative or analytical skills focused on identifying or solving problems.
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Bilingual Spanish/English

Analytical skills

Data entry

Google Suite

Microsoft Office

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health in Georgia seeks a Customer Service Representative to join our Member and Provider Services team. This remote, high-volume role handles member inquiries and back-office tasks following SOPs.

You will report to the Concierge Operations Manager. Requirements include 1+ year in a fast-paced setting, healthcare experience, bilingual Spanish/English, and proficiency with Google Suite or Microsoft Office.