Bilingual Member Support Specialist - Spanish

Great Basin Federal Credit Union; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Basin Federal Credit Union in Reno seeks a Member Support Representative to deliver exceptional service at all member touchpoints, including calls and electronic channels. You will provide information on credit union products and empower members to use e-services.

The role requires 12 months of customer service experience with cash handling, fluency in Spanish, and completion of Pass Teller and MSR training with 85% or better.

Qualifications

• High School diploma or GED equivalent.
• Strong knowledge of language and cultural differences among Spanish-speaking countries.
• 12 months experience in a customer service capacity with cash handling.
• Pass Teller and MSR training with 85% or better.

Responsibilities

• Answers incoming calls and electronic communications with exceptional service.
• Provides information and member support on credit union products and services.
• Educates members to utilize e-services and builds member loyalty.
• Maintains relationships with members and staff across channels.

Skills

Customer service

Cash handling

Spanish language knowledge

Professional communication

Phone and e-channel support

Education

High School diploma or GED

Tools

MSR training

Pass Teller training

Job description

Great Basin Federal Credit Union in Reno seeks a Member Support Representative to deliver exceptional service at all member touchpoints, including calls and electronic channels. You will provide information on credit union products and empower members to use e-services.

The role requires 12 months of customer service experience with cash handling, fluency in Spanish, and completion of Pass Teller and MSR training with 85% or better.