Teller- Bilingual

Great Basin Federal Credit Union; Reno (NV); On-site; USD 34,000 - 42,000; Full time

Job summary

Great Basin Federal Credit Union is seeking a bilingual teller to serve members with a wide range of in-branch transactions. You will maintain accurate records, handle cash with precision, and refer members to the appropriate department to enhance loyalty and service quality.

The role requires strong language skills in Spanish and English, knowledge of credit union products, and the ability to work in a fast-paced branch environment.

Qualifications

• High School diploma or GED required.
• 1 year in a customer service role with cash handling experience preferred.
• Bilingual in Spanish and English; familiarity with cross-cultural nuances.

Responsibilities

• Assist members with a wide range of teller transactions with high accuracy.
• Maintain accurate transactional records for all activities.
• Refer members to appropriate departments to support loyalty and service goals.

Skills

Cash handling

Customer service

Spanish language

Education

High School Diploma or GED

Tools

Windows-based software

Job description

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.We achieve this by:Stepping into our members’ shoes, understanding their feelings and perspectives.Taking ownership, finding solutions, and following through.Going above and beyond to impress our members and each other.Being knowledgeable, accurate, and efficient.Acting with integrity and professionalism.Showing genuine appreciation.Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow.If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!The bilingual teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Make referrals to the appropriate credit union department or team member with the intention of increasing member loyalty.High School diploma or GED equivalentStrong knowledge of language and cultural differences amongst Spanish-speaking countries1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank, or other financial institutionRequired Knowledge and AbilitiesKnowledge of:Credit union products, services, and policiesAbility to:Operate a personal computer and associated windows-based softwareOperate standard office equipment such as fax, copy and 10-key adding machinesProvide service to all members in the lobby in a timely mannerPerform minor math calculationsOrganize time and duties effectivelyCommunicate effectively and professionally with members and the publicWork independently and quicklyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timeHandle cash accuratelyCross sell in order to achieve established goalsPhysical Requirements (approximate percentage of day spent)Standing- 50%Sitting- 20%Bending-2%Squatting- 1%Walking- 20%Lifting- 5% 5-15 lbsTwisting-1%Driving- 1%** May be required to drive to another branch or Employee Sign upExtent of Public ContactThis position works extensively with our members, both internal and external. Job is performed in branch office location,handling transactions primarily in person, but also over the telephone.Working ConditionsDuties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller asneeded or to attend meetings or classes.