Bilingual Member Support Specialist (Fully Remote)

Five Star Solutions; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Five Star Solutions is hiring a remote customer service representative to handle calls, texts, and emails with empathy, working Monday through Friday, 10am-8pm EST.

You will document interactions, escalate complex issues, and collaborate with teams while maintaining CRM records. A minimum of 1 year in customer service is expected, with CRM proficiency.

The position offers paid training and remote work eligibility across approved US states.

Qualifications

• 1+ years of customer service experience.
• CRM proficiency required.

Responsibilities

• Handle calls, texts, and emails with empathy.
• Document interactions and escalate complex issues.

Skills

Customer service

CRM proficiency

Tools

CRM software

Job description

• Handle calls, texts, and emails with empathy.
• Document interactions and escalate complex issues.

Qualifications:

• 1+ years customer service; CRM proficiency.

Compensation:

• Full-time 40 hrs, M-F 10am-8pm EST; paid training.

Remote:

• Remote for approved US states.
• Work independently and with teams.

Five Star Solutions

Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.